Front Desk Representative - FOA Lake Mary

Front Desk Representative

The Front Desk Representative serves as a friendly and professional greeter in the office, preparing the patient and their record to see the doctor. This individual will be responsible for the check in and check out process for patients, obtaining credit card agreements, scheduling follow up appointments, diagnostic testing, and specialty injection appointments. This individual will also be responsible for batching daily collections and reconciling missing tickets.

Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to and welcoming all patients to our practice
• Always provides outstanding customer service
• Informs patients of any delays in clinic or wait times
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assists patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient's photo identification and insurance card(s) match the information in the patient's Athena account. Scan any new insurance cards and email Billing department with any changes
• Verify a valid authorization is present in the patients account in Athena
• Ensure the patients insurance benefits have been verified
• Collect all co-pays, deductibles, co-insurance, and outstanding patient balances
• Prepare all paperwork for the next day's clinic
• Schedule patients for follow up, diagnostic, and injection appointments
• Complete end of day batches
• Process any required disability form payments
• Ensure clinic runs smoothly by informing Front Desk Lead or Manager of any problems
• Contacts transportation on behalf of the patients as needed
• Assist as backup for other area of front desk, including but not limited to assisting with work authorization, insurance verifications, etc.
• All other duties as assigned

Education & Experience

• High school diploma or equivalent required preferred
• 2 years minimum Medical Office experience

Preferred Qualifications & Skills

• Working knowledge of a large medical office
• Excellent written and verbal communication skills
• Organizational skills and ability to prioritize assigned workloads
• Knowledge of EMR and PM systems

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.