Assistant Home Shopping Manager

Assistant D.U.G Manager

The Assistant D.U.G Manager supports the Drive Up & Go (D.U.G) Manager in overseeing all online order fulfillment operations. This role ensures accurate, timely picking and staging of orders, delivers excellent customer service, and helps lead the D.U.G team to achieve productivity, accuracy, and service goals.

Team Support & Leadership

• Assist in supervising and directing D.U.G associates in daily operations
• Train, coach, and provide feedback to team members to improve performance
• Help assign tasks and manage workflow based on order volume and business needs
• Promote a positive, customer-focused, and team-oriented work environment

Order Fulfillment & Accuracy

• Ensure all online orders are picked accurately, efficiently, and on time
• Monitor order quality, substitutions, and out-of-stock communication
• Support staging and organization of completed orders for pickup and delivery
• Step in to pick orders during high-volume periods

Customer Service

• Provide exceptional service to Drive Up & Go customers at pickup
• Resolve customer issues quickly, professionally, and effectively
• Ensure a seamless and positive curbside or in-store pickup experience

Operations & Performance

• Support daily operations to meet productivity, accuracy, and wait time goals
• Monitor key performance metrics and assist in implementing improvements
• Help ensure compliance with company standards, food safety practices, and operational procedures

Inventory & Communication

• Communicate out-of-stocks and customer trends to department managers
• Collaborate with store leadership to ensure product availability
• Support inventory counts and digital order accuracy initiatives

Qualifications

• High school diploma or equivalent preferred
• Previous retail or e-commerce fulfillment experience required
• Leadership or supervisory experience preferred
• Strong organizational, time management, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment

Physical Requirements

• Ability to lift and carry up to 50 lbs regularly
• Frequent walking, bending, lifting, and standing
• Ability to work in various store environments, including cooler/freezer as needed

Work Environment

• Fast-paced retail and e-commerce environment
• Flexible schedule including early mornings, evenings, weekends, and holidays

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.