Customer Service Representative

Position:Customer Service Representative Location:Austin, TX Duration: 12 months contract Pay rate: $19/hr-$21/hr Day-to-Day Responsibilities: Assist Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program-related inquiries. Respond to phone inquiries in a prompt, courteous, and concise manner. Assist with problem resolution when needed. Document all customer interactions accurately in online logs. Transfer callers to other Call Center units as needed. Meet individual performance and productivity standards. Maintain required attendance and performance metrics. Perform other duties as assigned by management. Must be available for any 8-hour shift between 7:00 AM and 7:00 PM . Schedule change requests cannot be accommodated during the first 90 days . The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable. #J-18808-Ljbffr Collabera Inc.