Operations Manager

Role Description

We’re hiring an Operations Manager to professionalize and scale internal operations across service delivery, team execution, and client workflows.

This is a high-ownership generalist role . You’ll build processes, create operating rhythms, and keep execution moving — but you’ll also jump into whatever needs doing (sales, marketing, support, product, internal ops). The client’s words: you should be willing to “mop the floor.”

Accounting experience is not required . If you have it, great — but the priority is operational leadership, systems thinking, and the ability to drive outcomes in ambiguous environments.

The client’s top preference: They’d love to hire someone who has been a founder (or early operator) at a previous unicorn startup — someone who has lived through real scale and can build systems fast.

• Build an operating picture of “how work flows today” (people, tools, handoffs, bottlenecks)
• Implement a lightweight operating rhythm (weekly priorities, check-ins, escalation paths, follow-up)
• Standardize delivery workflows across core services (intake → execution → review → client delivery)
• Create and maintain SOPs, checklists, and templates that reduce errors and rework
• Improve client onboarding and recurring touchpoints so delivery is predictable and proactive
• Set up tracking/dashboards so leadership can answer “where are we on X?” quickly
• Partner closely with leadership and functional leads to prioritize, unblock, and drive execution
• Step into cross-functional needs as required (sales support, marketing ops, customer support processes, product/ops coordination)

Qualifications

• Founder / early operator experience in a high-growth startup environment ( unicorn experience strongly preferred )
• Demonstrated ability to operate across functions (sales, marketing, support, product, ops) — and willingness to do unglamorous work when needed
• Strong process and project management skills (SOPs, checklists, operating rhythms, dashboards)
• AI proficiency: comfortable using AI tools (e.g., ChatGPT/Claude/Copilot) to draft, summarize, analyze, and automate routine work
• Excellent written and spoken English (clear async communication)
• High ownership + low ego: you follow through, you fix what’s broken, and you don’t wait to be asked
• Strong judgment and ability to prioritize under deadlines

Requirements

• Experience in finance/accounting/tax operations (helpful, not required)
• Experience supporting distributed teams across time zones
• Comfort with tools like Notion, Google Workspace, Slack, Asana/Jira, or similar systems

Benefits

• Remote role with US Central Time overlap required
• Competitive USD compensation (based on experience)
• High-autonomy, high-impact position with direct partnership with the Founder / Managing Director

Interview Process

• 1️⃣ Recruiter / intro screen — background, motivation, communication
• 2️⃣ Hiring manager interview — examples of systems you’ve built + how you run execution
• 3️⃣ Practical exercise — design a 30-day operating plan + tracker for a services team
• 4️⃣ Final conversation — leadership alignment and expectations

Important Note

This role is built for a hands-on operator . If you prefer narrow scope, heavy structure, or strategy-only work without execution ownership, it will not be a fit.