Front Office Coordinator

Job Type


Full-time

Description

Are You the Ultimate Multitasker?

Do you thrive in a fast-paced environment where no two days are the same? Are you the kind of person who can answer calls, greet visitors, scan documents, and still keep a smile on your face? If so, keep reading!We're looking for a Front Office Coordinator who's ready to take charge of the front desk, keep operations running smoothly, and bring a positive energy to the team every day. If you're a go-getter with a knack for multitasking and exceptional customer service skills, this is the role for you!

Position: Full-Time Front Office Coordinator
Location: Greensboro, NC
Schedule: Monday - Friday, 8:30 AM - 5:30 PM
Compensation: Competitive salary with weekly pay and same-day pay options

Benefits:

• Medical, Dental, and Vision Insurance
• Short-Term Disability, Accident, Cancer & Critical Illness Insurance
• Life Insurance
• 401k with employer match
• Paid Time Off (PTO) and Holiday Pay

Key Responsibilities:

• Front Desk Operations: Greet visitors, caregivers, and clients with a welcoming attitude. Ensure the front desk is efficiently managed and organized.
• Phone & Email Management: Answer calls, take messages, and direct inquiries. Respond to emails in a timely and professional manner.
• Customer Support: Handle upset clients or caregivers with a calm, professional demeanor, ensuring swift issue resolution.
• Document Handling & Confidentiality: Manage sensitive information with discretion, ensuring all documents are scanned, filed, and uploaded properly.
• Administrative Assistance: Provide clerical support including typing, data entry, and scheduling. Manage office supplies and ensure everything is in place.
• Payroll Support: Use Paylocity to send caregiver pay stubs, assist with password resets, and ensure system access is up to date.
• Constant Contact & Communication: Regularly update caregiver and applicant contact lists and manage communications effectively.
• Errands & Office Management: Run errands when needed, maintain the cleanliness and order of the office, and ensure everything is in working order.
• Event Support: Assist in staffing and managing employee engagement events, ensuring smooth operations and participation.
• Other Duties as Assigned: Provide support wherever necessary to keep operations running smoothly and efficiently.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: 3+ years of continuous and verifiable experience in clerical, administrative, receptionist, or front office coordination.
• Customer Service: Minimum 3+ years of customer service experience in a healthcare setting is preferred.
• Technical Skills: Basic proficiency with Microsoft Office (Outlook, Excel, Word). Experience with multiline phone systems and accurate typing/data entry.
• CNA/PCA Certification: Preferred but not required.
• Attention to Detail: Strong organizational skills with a keen eye for detail, capable of prioritizing multiple tasks in a fast-paced environment.
• Confidentiality: Ability to maintain strict confidentiality, especially regarding personal and health-sensitive information.
• Communication: Excellent written and oral communication skills, able to interact professionally with team members, caregivers, clients, and visitors.
• Team Player: Ability to work independently or as part of a team to achieve company goals.

Why You'll Love Working With Us: At Caring Hands, we believe in nurturing our team as much as we nurture our clients. In this role, you'll be surrounded by a team that's committed to excellence, and you'll receive ongoing training and support to help you succeed. We're passionate about providing opportunities for growth, and we strive to create a workplace that's engaging, supportive, and fun!

We offer excellent benefits, flexible pay options, and a team-oriented environment. Join us and be a part of something rewarding - we can't wait to meet you!


Requirements

What We're Looking For:

• Strong organizational skills and attention to detail
• Positive, professional attitude with excellent communication skills
• Experience with Microsoft Office, particularly Excel and Word
• Ability to multitask and manage priorities in a fast-paced environment
• Team-oriented with the ability to work independently
• Customer service experience required
• Home Care experience required
• High school diploma or GED required
• Certified CNA in the State of NC (preferred)