Floor Host

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descriptio n

The Floor Host at Opensity Solutions is a client-facing hospitality and workplace experience professional responsible for creating a welcoming, high-quality environment for guests, employees, and visitors. This role serves as the front-line representative of the workplace experience, ensuring exceptional service delivery, smooth floor operations, and a positive guest experience. The Floor Host supports daily operations, assists with guest engagement, and helps maintain service standards across assigned areas. This position is classified as non-exempt and reports to the Lead Floor Host or Client Relations Manager.


ROLES & RESPONSIBILITIES:

• Welcome and greet guests, employees, and visitors in a professional and friendly manner.

• Engage with guests to understand needs and provide personalized assistance and recommendations.

• Serve as a knowledgeable resource regarding workplace services, amenities, menus, events, and building offerings.

• Respond promptly to guest inquiries, concerns, and service requests with professionalism and empathy.

• Ensure a high level of guest satisfaction by anticipating needs and delivering proactive service.

• Manage floor operations, including seating coordination, reservations, and walk-in flow where applicable.

• Collaborate with service teams (kitchen, facilities, workplace services) to ensure timely service delivery.

• Maintain cleanliness, organization, and visual presentation of guest and common areas.

• Monitor workplace areas to ensure safety, cleanliness, and operational standards are consistently met.

• Assist in coordinating special events, meetings, and guest experiences.

• Support conflict resolution by addressing guest concerns calmly and escalating when necessary.

• Conduct routine checks to ensure compliance with health, safety, and hygiene standards.

• Collect and document guest feedback to support service improvement initiatives.

• Support reporting of guest interactions, service trends, and operational observations.

• Participate in training programs to continuously improve service delivery and workplace experience quality.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service and hospitality mindset with a focus on guest experience excellence.

• Excellent interpersonal and communication skills.

• Ability to remain calm, professional, and solution-oriented in fast-paced environments.

• Strong attention to detail and commitment to service quality.

• Ability to multitask and manage multiple guest needs simultaneously.

• Strong problem-solving and conflict resolution skills.

• Team-oriented with the ability to collaborate across multiple service functions.

• Professional demeanor with a positive, approachable attitude.

• Basic understanding of workplace operations and guest service environments.

• Ability to adapt to changing priorities and operational demands.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:


Education: High school diploma or equivalent required;


Experience: 2-3 years of experience in hospitality, customer service, workplace services, reception, or related guest-facing roles preferred.


Technical Skills: Basic proficiency in Microsoft Office Suite and familiarity with scheduling, reservation, or workplace service systems is preferred.


The Compensation range for this role is 22.00 to 24.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.