Patient Access Manager

Patient Access Manager UCFS strives to use person‑centered care to improve the health and well‑being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient‑centered healthcare! Job Type: Full‑time Hours of Operation: Open 8:00 am – 7:00 pm; Hours vary by day & location. Expected Schedule: Full‑time, 40 hours/week. Work Location: Hybrid eligible. The Patient Access Manager will oversee and optimize the wide range of activities within the front end including pre‑registration, registration, scheduling, insurance verification, sliding fee program, point of service collections, and general inquiries across all sites. The Manager will lead, mentor, and supervise the patient access teams while assuming responsibility for the overall operational, financial, and administrative performance. The ideal candidate will have extensive knowledge in FQHC regulations, best practices in front‑end revenue cycle management processes, and a passion for community health. This role collaborates with other RCM Management to ensure efficient and effective patient care delivery. Responsibilities Oversee all front‑end workflows by monitoring accuracy of patient information, including demographic & insurance data entered into the EHR. Coach and mentor all Patient Access teams, conducting hiring, onboarding, training, discipline, performance management, and related routine personnel operations. Implement and streamline processes related to patient registration, insurance verification, and financial clearance. Serve as the primary point of contact for Operations and Clinical teams, providing quick resolutions to patient access issues. Ensure all staff are compliant with relevant healthcare regulations including HIPAA. Supervise the insurance verification and authorization process, ensuring accurate and timely confirmation of patient coverage and benefits. Develop, implement, and maintain policies and procedures related to patient access, registration, and insurance verification. Collaborate with clinical and administrative departments to optimize scheduling practices. Track, monitor, and analyze Patient Access KPIs to identify areas of improvement and efficiency gains. Stay updated on industry trends and best practices related to FQHC Revenue Cycle Management. Why UCFS? Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care, giving patients access to essential services to meet complex needs. We work collaboratively across programs to remove barriers and streamline access to services including behavioral health, primary care, dental, and case management. Requirements Minimum Requirements Associate’s degree in health administration or related field. 3–5 years of experience in Revenue Cycle Management. At least 2 years in a supervisory or management role in Revenue Cycle Management. Equivalent combination of education and experience may be considered. Demonstrated ability to lead and motivate teams. Familiarity with electronic health record (EHR) systems and practice management software, preferably EPIC. Strong working knowledge of revenue cycle management in a healthcare setting, specifically in patient access, registration, insurance verification. FQHC experience highly preferred. Ability to write and run various workbench reports and dashboards to monitor activity and identify trends. Access to transportation for travel to other UCFS sites in Colchester, Griswold, Norwich, and New London, CT as needed. Benefits Flexible schedules. Competitive salaries. Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days per year. Medical, dental and vision insurance. 401(k) plan with 6% employer contribution. Paid life and disability insurance. Employee Assistance Program. Additional voluntary benefits. Public Service Loan Forgiveness eligibility. Salary $72,000 – $78,000 per year. UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law. #J-18808-Ljbffr