Bilingual Patient Care Coordinator

Job Description
The Staff Pad has partnered with a mission-driven Federally Qualified Health Center (FQHC) in Pomona, CA that is committed to providing high-quality healthcare to underserved communities. We are seeking a compassionate, bilingual Outreach & Enrollment Specialist who is passionate about helping patients access the care and resources they need.

If you're currently working as a Medical Assistant, Patient Services Representative, or Patient Access Representative and are ready to take the next step in your healthcare career, this is an excellent opportunity to expand your skills while continuing to make a meaningful impact on patients' lives.

What You'll Do

As an Outreach & Enrollment Specialist, you'll become a trusted resource for patients by helping them navigate insurance, financial assistance programs, and available healthcare services.

Your responsibilities will include:

• Guide patients through registration, enrollment, and appointment scheduling
• Assist patients with insurance applications, renewals, and eligibility verification
• Conduct financial screenings and help patients qualify for discounted healthcare services
• Educate patients on available programs, benefits, and community resources
• Help remove barriers to care by coordinating transportation, interpretation services, and community referrals
• Build strong relationships with patients while providing exceptional customer service
• Maintain accurate patient documentation within the electronic medical record
• Partner with clinical and administrative teams to improve patient engagement and continuity of care
• Participate in community outreach events to educate and connect patients with healthcare services
• Track outreach activities and support organizational quality initiatives

Who We're Looking For

We're looking for someone who enjoys working directly with patients and wants to continue growing their career in healthcare.

Qualifications

• Bilingual in English and Spanish (required)
• High School Diploma or GED
• 1-2 years of experience in a healthcare setting such as:
  • Medical Assistant
  • Patient Services Representative (PSR)
  • Medical Receptionist
  • Patient Access Representative
  • Referral Coordinator
  • Insurance Verification Specialist
  • Healthcare Enrollment or Eligibility Specialist
• FQHC experience is a plus, but not required
• Experience working with an Electronic Health Record (NextGen preferred)

You'll Be Successful If You Have

• Excellent customer service and communication skills
• A passion for helping patients navigate the healthcare system
• Strong organizational and multitasking abilities
• Experience verifying insurance or working with Medi-Cal, Medicare, or Covered California (preferred)
• Comfort using Microsoft Office and healthcare software systems
• Ability to work independently while collaborating with a team
• Reliable transportation for occasional community outreach activities

Why Join This Team?

This role offers an opportunity to move beyond traditional front office or clinical responsibilities while developing valuable skills in patient advocacy, healthcare navigation, insurance enrollment, and community outreach-all within a collaborative, mission-driven organization.

Benefits (Eligible Day One)

• Competitive hourly pay
• Medical insurance (95% employer-paid for employees)
• Dental and Vision insurance
• 401(k) with up to 4% employer match
• Generous Paid Time Off
• Paid Holidays
• Paid Sick Time
• Opportunities for professional growth and career advancement

If you're looking for a role where you can continue helping patients while taking the next step in your healthcare career, we'd love to hear from you.

Equal Opportunity Employer