Customer Service Representative - ONSITE POSITION/Required (02421)

ON-SITE POSITION ONLY | NOT REMOTE | Previous Customer Service Experience Required

Schedule: Monday–Friday, 8:00 AM–4:30 PM
Salary: $50,000–$60,000 annually
Work Arrangement: 100% onsite. This position is not remote or hybrid.

Position Overview

We are seeking an experienced Customer Service Representative with a background in manufacturing to manage customer orders, respond to inquiries, and coordinate with internal teams to ensure timely and accurate order fulfillment.

Previous customer service experience is required, preferably in a manufacturing environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

Please note: This is a fully onsite position. Candidates must be able to work onsite Monday through Friday. Remote and hybrid work options are not available.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, order updates, and service requests.

• Enter, process, and monitor customer orders to ensure accuracy and timely fulfillment.

• Communicate order status, shipping updates, and potential delays to customers.

• Coordinate with production, shipping, and other internal departments to resolve issues and meet customer commitments.

• Maintain accurate customer records, order details, and related documentation.

• Address customer concerns professionally and work toward timely resolutions.

• Follow up with customers and internal teams to keep orders on track.

• Build and maintain strong customer relationships through responsive, reliable service.

Qualifications

• Previous customer service experience required.

• Manufacturing or industrial customer service experience strongly preferred.

• Strong written and verbal communication skills.

• Excellent attention to detail and organizational skills.

• Ability to manage multiple orders and priorities in a fast-paced environment.

• Comfortable coordinating with internal departments to resolve issues and meet deadlines.

• Proficiency with Microsoft Office; experience with ERP or order management systems is preferred.

• Must be available to work onsite Monday–Friday, 8:00 AM–4:30 PM. This is not a remote or hybrid position.

How to Apply

If you are interested in this position and meet the qualifications, please apply with an updated resume.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.