Solutions Engineer

Job Description

Job Description

Hello! We are looking for a Solutions Engineer. Your role interfaces with customers and identifies their needs while working with various departments from network engineers, support, and operations to ensure a plan is in motion to improve the customer's experience. A Solutions Engineer works to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions.

• Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
• Provide detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Establish a framework for necessary contributions from various departments and facilitate their collaboration
• Analyze current technologies used within the company and develop steps and processes to improve
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside project management teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges

• Project development and leadership skill are preferred
• Experience developing IT and cloud infrastructure
• Master's degree in Computer Science or Software Engineering preferred
• Up to date understanding of best practices regarding system security measures
• Experience with software engineering, customer experience and design architecture
• Advanced understanding of business analysis techniques and processes
• Extensive knowledge and experience working with various operating systems
• Professional work experience in analyzing computer hardware and software
• Ability to work with various departments to facilitate the orderly execution of a proposed project plan