Benefits Account Coordinator - Hybrid, FT

Job Description

Job Description

Benefits Account Coordinator

Department: Benefits Division

Reports To: Benefits Division Manager

Location: Buffalo, NY| On-Site/Hybrid | 6 month on-site

Salary Range: $55,000 - $65,000 based on experience

FLSA Status: Non-Exempt

Schedule: Full Time | M–F 8:30-5:00

About Us

Bene-Care is a family-built, service-driven partner in full-service insurance and workforce solutions. Based in Rochester and Buffalo, NY, we've spent over 40 years helping businesses thrive through custom strategies across employee benefits, property & casualty insurance, payroll, HR, and TPA services. We take a consultative, service-first approach to every client relationship and pride ourselves on innovation, accountability, and long-term growth.

Position Summary

We're hiring a Benefits Account Coordinator who can jump in confidently and help deliver a standout client experience. This role will support our senior-level Buffalo Consultant and calls for someone who sees the details, follows through, and naturally keeps the moving parts under control.

This role involves managing administrative functions, supporting client interactions, and contributing to the overall success of the consultants' books of business throughout the client lifecycle, from onboarding through renewals. As part of a company with multiple career pathways, you'll have room to explore future opportunities wherever your strengths and interests take you.

This is a hybrid position based in Buffalo, NY. Employees are expected to work onsite four days per week, with the requirement to work onsite full-time for the first six months of employment for training and onboarding purposes.

Key Responsibilities

• Support an assigned Account Consultant with clients in the Benefits department.
• Communicate directly with small group employers and individuals to facilitate renewals, onboard new clients, and resolve questions or issues.
• Acquire knowledge of Bene-Care's offerings: Benefits, Payroll, HR Consulting, and TPA services.
• Prepare client proposals, spreadsheets, and custom documents tailored to client needs.
• Gather and organize materials for client meetings to ensure thorough preparation.
• Process enrollment transactions (additions, terminations, changes) and support claims submissions.
• Guide clients on insurance products, eligibility, underwriting, policy changes, and benefit questions.
• Learn client processes and preferences to anticipate and meet their needs.
• Manage underwriting documentation and submit enrollment materials accurately.
• Reconcile enrollment and plan changes during renewal periods.
• Ensure seamless internal communication across departments to support client service.
• Maintain high responsiveness to emails, voicemails, and time-sensitive requests.
• Perform effectively during peak seasons, especially open enrollment periods.
• Assist in identifying new business prospects and support client acquisition efforts.
• Uphold confidentiality and data protection standards with client information.
• Collaborate within a team to achieve departmental goals and high-quality service.
• Execute other duties as assigned.

Qualifications

• Life, Accident & Health (LAH) license preferred; must be obtained within 3 months of hire.
• Experience in customer service, account coordination, or a related field.
• Proficiency with Microsoft Office Suite and CRM software.
• Strong attention to detail, time management, and multi-tasking skills.
• Excellent verbal communication and problem-solving abilities.
• Ability to work both independently and within a collaborative team setting.
• Familiarity with insurance products or employee benefits is a plus.
• Resilient under pressure and capable of managing shifting priorities.

Work Environment

This role is based at Bene-Care's office in Buffalo NY, offering a collaborative workspace with modern tools, adequate lighting, ventilation, and comfortable temperatures.

Physical Demands

Primarily office-based with regular computer, phone, and document processing activity. Occasional lifting of light office materials (up to 25 lbs).

Why Join Us

• Growth-focused company with a clear dedicated pathway.
• Supportive team that values accuracy, communication, and initiative.
• Stable work environment with opportunities for ongoing learning and licensure.
• Competitive compensation and benefits package.

Bene-Care Inc. is an Equal Opportunity Employer and complies with ADA regulations as applicable.