House Manager and Family Assistant

House Manager and Family AssistantLocation: San Francisco, CA | 94115Employment Type: Full-Time | 30-40 hours per weekSchedule: Monday through Thursday, 12:00 PM to 6:00 PM; half-day Fridays as needed. Friday evenings are protected family time. Occasional flexibility for Napa property visits and travel with the family is a plus.Compensation: $50-$60 hourly based on experienceStart Date: ASAPRequirementsReliable personal vehicle and valid driver's license required; mileage reimbursement provided.Must be dog-friendly.Candidates are required to be up to date on recommended vaccinations in line with American Academy of Pediatrics and Centers for Disease Control and Prevention guidelines (including general adult vaccinations, COVID-19, and influenza), subject to applicable legal accommodations.CPR and First Aid certification preferred; willingness to obtain required.Active passport and willingness to travel with the family is a plus.Maintain a smoke-free and fragrance free environment.Must be authorized to work in the United States.About Our FamilyWe are a warm, active, and light-hearted household based primarily in San Francisco, with a secondary property in Napa. Life in our home is full in the best way — packed calendars, outdoor adventures, weekend outings, and a love for good food and great company. We are not a heavy or rigid household; we lead with laughter and a genuine love for what we do.We are parents who are hands-on and intentional, approaching family life with a balanced, mindful philosophy. We believe in gentle boundaries, playfulness, and connection. Our home is organized and we care deeply about how things are done, and we are looking for someone who shares that same attention and pride in their work.We travel frequently and entertain regularly, especially at our Napa property during the warmer months. With two young children transitioning into full-time school this fall, and a mom in the process of launching a new business venture, we are at a pivotal and exciting moment and we need the right person by our side to help carry the load with us.Who You Are / What We're Looking ForThe ideal candidate for this role is warm, confident, and genuinely enjoys being part of a household that moves quickly with high expectations. You are someone who walks into a space and immediately sees what needs to happen next — without being asked. You take ownership of your work, manage yourself with maturity and professionalism, and communicate directly, clearly, and kindly, keeping the family informed and aligned as priorities shift.You're adaptable, collaborative, and you bring a solution oriented mindset to everything you do. You have patience and a calm presence that naturally helps create breathing room, especially for a parent who wants to let go but needs to trust first. You understand that building that trust takes consistency, follow-through, and a genuine partnership mindset. Clear communication is essential; you are comfortable asking thoughtful questions, providing updates, and working collaboratively with the family on special projects, home initiatives, events, and evolving household needs. You have excellent judgment and discretion. You're warm and personable, but you also know when to blend into the background and let family moments unfold naturally.You are equally comfortable doing hands-on household tasks, supporting young children, and heading to a second property to set up systems or prep for a gathering. Experience with toddlers is important, as backup childcare support will occasionally be needed. Above all, you show up with a positive attitude, a great sense of humor, and the quiet confidence of someone who knows exactly what they are doing.Key QualitiesHighly proactive and intuitive, naturally anticipating needs of a private family home environment and taking initiative without waiting for direction.Exceptional communicator who keeps the family informed, asks thoughtful questions, and collaborates with professionalism and kindness.Experienced with young children, providing warm, confident backup childcare while supporting family routines with patience and care.Organized systems thinker with the ability to create, maintain, and continuously improve household processes that keep everything running smoothly.Adaptable and solutions-oriented, able to pivot with changing priorities while remaining calm, resourceful, and positive.Trustworthy and dependable, following through on commitments, maintaining discretion, and building long-term trust through consistency.Confident balancing hands-on household work with administrative responsibilities, equally comfortable tackling daily tasks, coordinating vendors, and managing special projects.Positive, team-oriented attitude with a great sense of humor and a genuine desire to become a trusted partner in a busy, fast-paced home.Key ResponsibilitiesFamily Support & Child AssistanceSchool pickups (afternoon)Light supervision and backup childcare on school off-daysGeneral kid-related errands as neededHousehold Organization & MaintenanceCreate and maintain household organization systems throughout the homeDaily resets of common areas (shoes, toys, surfaces)Light tidying including dishes, vacuuming high-traffic areas, and surface maintenanceSeasonal swaps including holiday décor and bedding rotationsCoordinate and prepare donation drop-offsSupport event, holiday, and guest prep in coordination with the housekeeperPost-travel unpacking and cleanup supportIndoor plant careChange batteries, light bulbs, and smoke detectors as neededInventory & ErrandsRestock pantry, fridge, and household suppliesProactive Instacart ordering when supplies run lowManage returns from frequent online ordersDry cleaning coordination and drop-off/pickupMail and package handlingBreak down and recycle boxesMeal SupportPrepare healthy, balanced meals and snacks 3-4 times per week following a Mediterranean-style approachBatch prep staples including fruits, vegetables, proteins, and riceSupport for larger batch cooking when hostingGrocery shopping and kitchen clean-up and maintenanceCulinary experience is a genuine plus but not requiredLaundry & LinensIroning and steaming, including dress shirtsLinen rotation and coordination with housekeeperCoordinate dry cleaning drop-off and pickupHandle minor clothing needs such as alterations drop-off and button repairsDeep Cleaning & Special ProjectsCoordinate specialists for deep cleaning needs (rugs, specialty surfaces, etc.)Refresh and create systems in the garage, mudroom, and entry areasAnnual cleaning of humidifiers and air purifiersOrganizational projects including playroom toy rotation, baby gear sorting, clothing donations, and photo framingVendor & Property OversightOversee and coordinate with cleaners, contractors, and landscapersResearch and obtain quotes for repairs and specialty servicesMaintain running list for landscaping and seasonal property maintenanceEstate-Level Oversight (Napa Property)Organize the interior of the Napa property including linens, baby gear, and general storageCreate functional storage and systemsCollaborate with family for special projectsProvide ad hoc support during family staysPrep for and support hosting parties at the estateHow