Technology Service Manager

Job Description:

About the Team:

The team is part of the Print Operations Department.

About the Role

We are hiring a Technology Services Manager to support Information Technology maintenance and support issues within a Dow Jones printing plant - LaGrange GA. You will report to the Associate Director Production.

You will direct the daily maintenance and support functions with respect to meeting the pressroom mailroom building and IT infrastructure requirements necessary to meet customer expectations for reproduction quality content freshness and productivity while managing materials consumption cost-effectively. You will employ best performance practices continuous improvement processes/procedures staff schedules and effective staff development to achieve results in the information technology and mechanical operations maintenance and support areas.

You Will:

• Implement the corporate technology direction including desktop server telephony network architectures and messaging.
• Communicate effectively with all to ensure that maintenance programs underway at the plant are effective carried out to achieve the highest level of quality available with todays manufacturing equipment and are prioritized to address production quality requirements.
• Direct technology services and machinist staff in a coordinated effort to assist the press room/mail room managers to continuously improve upon the Production Quality Score which integrates key performance measures such as reproduction quality content freshness productivity and cost-effective materials consumption.
• Assist in the development of budget criteria for the department as directed by the production manager.
• Where applicable direct the staff associated with building operations through the appropriate manager to maintain building assets in a manner that maintains shareholder value and allows effective operation of building systems.
• Work through direct reports; department supervisors and foreman/woman to direct activities of the maintenance staff to ensure that equipment is maintained in operating condition through preventive maintenance programs and accurate useful and timely maintenance records.
• Develop and maintain open communication with employees while clearly emphasizing the goals and objectives of the department.
• Actively administer where applicable local labor agreements and company management guidelines/policies in coordination with the production manager.
• Provide ongoing training and development on all job functions within the technology services machinist or machinist/building department.
• With the production managers oversight develop and deliver written performance reviews (unless a union contract provides another mechanism or specifically prohibits them) and development plans to the technology services machinist/machinist building staff annually. Maintain accurate and timely written records of employee performance and disciplinary issues. Make salary recommendations where applicable for the production managers approval.
• Hire train develop and maintain a diverse highly-skilled staff.
• Assist the production manager in implementing policies/practices that insure compliance with local state and federal laws and company policy regarding equal employment opportunity affirmative action regulatory agency safety and environmental requirements.

You Have:

• 5-7 years of relevant experience. Working knowledge of Project and Process management methodologies.
• Ability to communicate effectively both written and oral
• Priority and Time management skills.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Onsite

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Dow Jones - Print Operations

Job Category:

IT Architecture & System Design

Union Status:

Non-Union role

Base Pay Range: $110000 - $140000

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.

Required Experience:

Manager