Account Manager II

Key Skills Analytical thinking Problem solving Time management Communication Decision‑making Customer service Technical support Payroll processing Microsoft Office Excel Client relationship management Troubleshooting Multitasking Attention to detail Position Overview Account Manager II – a 100% in‑office role located in Meridian, ID, responsible for resolving client payroll and HR system challenges while fostering exceptional customer relationships. You will serve as the primary point of contact within a dedicated client support team, meeting performance metrics through inbound and outbound interactions via phone, Zoom, and email. Responsibilities Maintain consistent availability and manage workload to provide timely client support, troubleshoot and resolve issues, and escalates when necessary. Champion clients’ interests by delivering clear, effective solutions and collaborating with internal technical experts. Prioritize solution delivery to meet client requirements and internal service metrics such as availability, first‑call resolution, and retention. Leverage internal resources to source, validate answers, document issues while adhering to payroll policies. Navigate systems and maintain advanced knowledge of Paylocity products and partners. Work cross‑functionally, contribute to collective goals, and share insights to foster a cohesive environment. Expectations Dependability and follow‑up: multitask, respond quickly, and ensure timely follow‑up. Problem solving: troubleshoot and resolve issues using knowledge, resources, and qualitative/quantitative data. Communication: deliver professional written and verbal communication consistently. Resourcefulness: utilize internal resources to resolve issues, minimize escalations, and maintain a positive customer experience. Product optimization: stay current on product releases and mandatory training. Qualifications Education & Experience : Bachelor’s degree with at least 1 year of technical support, call‑center operations, or other high‑volume customer‑facing roles; OR High School Diploma with 2 years of HCM experience or 4 years of relevant experience. Experience in customer service or previous client‑interfacing roles. Strong computer skills, including Microsoft Office and Excel proficiency. Excellent written communication for business correspondence. Team player with strong attention to detail. Essential skills: analytical thinking, problem solving, time management, communication, decision‑making. Preferred: team leadership or support roles (coaching, training, mentorship, SME); payroll and/or call‑center experience (CPP, FPC, APA, SHRM‑CP). Self‑starter able to handle multiple projects. Physical Requirements Sitting for extended periods (7–8 hours daily) at a desk or workstation; operating a computer, phone systems, and typing while using multiple software programs simultaneously. Benefits Medical, dental, vision, life, disability, and 401(k) match, along with perks supporting you, your family, and your finances. Career development opportunities are available. Equal Opportunity Employer Paylocity is an equal‑opportunity employer and is committed to full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by law. We actively cultivate diversity through employee resource groups and inclusive culture. Compensation The base pay range for this position is $23–$28 per hour, subject to variation based on knowledge, skills, and experience. This information complies with state and local pay transparency laws for the location of the position. #J-18808-Ljbffr Y Axis Inc