Collections Rep

Collections Rep

Manages a regional/specialty premium finance portfolio. Overseeing all aspects of loan servicing, including but not limited to, service requests, proactive communication, post cancellation activities, and resolving loss shortages. Provides internal/external superior customer service working closely with borrowers, insurance carriers/general agents, and insurance agents.

Job Description

• Processes all incoming service requests, including researching and investigating discrepancies, documents all communication with internal and external parties, and processes loan updates and adjustment in the loan management system. Manage regional/specialty portfolio by preparing, analyzing and/or monitoring daily reports and prioritizing daily tasks to manage portfolio performance. Develop and maintain effective relationships with agents and other external/internal parties.
• Minimize loan aging and exposure/shortages by contacting insurance carriers and general agents to confirm cancellation and obtain return premium amounts. Verifies unearned premium credit (i.e. collateral), investigate discrepancies, and follows up for receipt of funds.
• Timely communicate delinquent payment information to customers via phone and email in an attempt to prevent loan / policy cancellations and aging.
• Handles miscellaneous tasks and projects as required within the portfolio.

Requirements

• 1-2 years collections experience preferred
• Knowledge of basic mathematics
• Knowledge of Microsoft Word and Excel

Compensation

The estimated hourly rate for this role is $20.19 - $26.00 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills and experience

Benefits

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.