Remote Bilingual (Spanish) Customer Service Account Representative

Overview Employer Industry: Insurance Services Why consider this job opportunity Opportunity for career advancement and growth within the organization Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred Supportive and collaborative work environment focused on team success Flexibility to work remotely within designated hours Commitment to diversity and inclusion within the workplace Comprehensive training provided to improve skills and knowledge What to Expect (Job Responsibilities) Answer 50+ inbound calls daily while delivering world-class customer service Ensure 100% accuracy in policy servicing, billing, claims support, and endorsements Proactively identify retention risks and escalate to sales when appropriate Maintain precise records and documentation in CRM and internal systems Collaborate with teammates and sales partners to enhance customer experience What is Required (Qualifications) At least ONE YEAR of relevant industry experience (preferably in insurance) Ability to work from 8:30 AM to 5 PM ET, Monday to Friday High standards for personal accountability and follow-through Demonstrated resilience and adaptability in high-pressure situations Willingness to obtain required licenses if not already held How to Stand Out (Preferred Qualifications) Experience in the insurance industry, particularly with State Farm Fully licensed (active Property & Casualty AND Life & Health licenses) Strong customer-centric mindset with emotional intelligence Proven problem-solving skills and attention to detail Ability to contribute positively to team culture and collaboration #InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr