Bilingual Customer Service Agent

To support individuals navigating their insurance benefits, the part-time hourly Bilingual Customer Service Agent will manage inbound and outbound calls, provide assistance in both English and Spanish, and ensure a positive customer experience in a remote environment. Key responsibilities Answer customer inquiries with professional courtesy and exceptional service Document customer information and verify details accurately in the database Utilize statistical data to enhance performance and follow-up with callers as needed Required qualifications High School Diploma or GED Bilingual in English/Spanish with the ability to read, write, and translate Prior call center or customer service experience is highly desired Exceptional computer skills, including proficiency with dual monitors and databases Ability to pass a background investigation and drug screen