Night Auditor

Job Description

Job Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

DUTIES & RESPONSIBILITIES

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to company?s standards.
• Maintain Front Office computer system operation according to company standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to company?s standards.
• Maintain proper record keeping (i.e. log books etc.) to company?s standards.
• Be familiar with all company?s policies and procedures.
• Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed.
• Train any new Night Auditors as requested by management.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific)
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required
• Attend meetings as required by management.
• Perform any other duties as requested by the General Manager or any other member of management.