Operations Specialist

Planning and Operations Specialist I Estimated Hiring Range: $66,690.00 - $81,510.00 Bonus Target: Bonus - SIP Target, 5% Annual Job Summary This position is responsible for facilitating and monitoring the planning and operations within the assigned business unit at an entry professional level. This includes learning and assisting with strategic deployment and operational implementation of the strategic plan, projects, and initiatives for the assigned business unit. This is a hybrid position with the expectation to be in the office 1-2x per month. We are looking for candidates in the Portland Metro/Medford area. Essential Responsibilities Projects and Planning Monitor and learn to guide the department-wide portfolio of projects and performance dashboard with guidance from department leadership grow skills in leading the team in identifying priorities and advancing projects and performance Assist in developing, implementing, and monitoring clinical and/or operational strategy aligned with the organization at large and each region, department, or line of business Provide input for developing and administering the team’s annual strategic plan, as well as underlying goals, projects, strategies, and metrics Participate in identifying, implementing, and facilitating a monitoring system with visibility to metrics, reporting, and progress toward goals Liaise with other departments relating to costs, planning, and/or deliverables involving moderate complexity Participate in administering projects for business unit initiatives Assist in guiding internal stakeholder engagement to move strategies forward may include external stakeholder and partner engagement Network with multiple resources to learn and ensure standard tools and processes are developed, deployed, and improved upon to support the various project and programs Operations Provide input to and administer the operational infrastructure to help ensure the business unit is operating as efficiently as possible and delivering the highest quality services to its customers Learn to assess, recommend, implement, and train on departmental process improvements for operational policies, procedures, and documentation Grow knowledge to help ensure leaders and staff understand the overall clinical and/or operational strategy and their role in supporting this work Assist team in working across departments, regions, and lines of business within a matrix structure In partnership with business unit leadership, assist with building, deploying, and leading communication systems, forums, and pathways to support working cross-departmentally with other departments Coordinate the business unit’s meeting infrastructure, including content, tracking, and reporting on deliverables; assist in staffing senior leadership meetings and huddles In partnership with department leadership, may help identify content and presentations for enterprise-wide meetings Organize and manage activities such as retreats, team development, and other forums to ensure collaboration and cohesion Grow skills in collaborating with data analyst(s) to extract and present relevant data internally and externally as needed Organizational Responsibilities Perform work in alignment with the organization’s mission, vision and values Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals Strive to meet annual business goals in support of the organization’s strategic goals Adhere to the organization’s policies, procedures and other relevant compliance needs Perform other duties as needed Experience and/or Education Required Minimum 3 years’ experience in administrative, project, program, or operational support or coordination OR Minimum 1 year experience in a planning and operations specialist or project management position Preferred Experience performing planning, operations, or other work within the department’s area of focus Knowledge, Skills and Abilities Required Knowledge Ability to learn the principles, methods, and techniques of project management Familiarity with quality assessment measures Basic understanding of Oregon Medicaid or Medicare in area of focus (preferred) Ability to learn health plan financing, health care costs, health outcome measures, and health plan operations (preferred) Skills and Abilities Organizational skills; ability to apply to improve department operations and create efficiencies Growing ability to synthesize information into a set of deliverables Growing ability to coordinate and facilitate a strategic planning process Growing ability to develop formal project/program plans and prioritize, manage, and implement tasks, activities, and processes to achieve goals within established timelines Ability to create and facilitate visual displays or maps of processes, timelines, or projects Effective verbal and written communication and presentation skills, including ability to articulate concepts to staff, partners, and stakeholders; ability to provide effective facilitation for groups of people and for the implementation of projects Growing ability to guide peers, cross-functional partners, and cross department and network management toward goal attainment Ability to develop and maintain professional working relationships with internal staff and departments and external stakeholders Ability to solve problems as they arise or identify when to direct issues to appropriate department/supervisor Growing ability to recommend policies, procedures, and guidelines Ability to work effectively with diverse individuals and groups Ability to learn, focus, understand, and evaluate information and determine appropriate actions Ability to accept direction and feedback, as well as tolerate and manage stress Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day Ability to hear and speak clearly for at least 3-6 hours/day Work Conditions Work Environment(s): Indoor/Office; Community; Facilities/Security; Outdoor Exposure. Member/Patient Facing: No; Telephonic; In Person. Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment. Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used. Benefits Competitive pay, bonus opportunity, and a comprehensive benefits package Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date Medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.) Strong retirement plan with employer contributions Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks Equal Opportunity and Diversity We are an equal opportunity employer CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization. CareOregon is a nonprofit, mission-driven health plan, focused on providing care to low-income Oregonians. The CareOregon family includes Columbia Pacific CCO, Jackson Care Connect, Housecall Providers and our work as part of Health Share of Oregon. Our mission is to inspire and partner to create quality and equity in individual and community health. Our vision is healthy communities for all individuals, regardless of income or social factors. Making Healthcare Work for Absolutely Everyone. We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. Veterans CareOregon greatly encourages military veterans to apply. CareOregon is a major sponsor of the annual Portland Veterans Stand Down and hiring fair. #J-18808-Ljbffr