Department Supervisor

About the Role As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Customer Sales & Profit Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Identify commercial opportunities and work with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to promote and sell products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge, as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate, plan, and work with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Communicate regularly with store colleagues to inform, motivate and inspire (daily, weekly meetings, etc.). Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back of house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal guidelines, using all tools and technology provided. Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools. Maintain a strong balance and the maintenance of price signs throughout the store in accordance with global and local strategies. Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.). Be responsible for opening and closing the store daily. Qualifications Who You Are Emerging leader who enjoys taking responsibility. Ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition, and truly customer‑centric. Compensation Expected base salary range is $21.72 - $27.15 hourly. Benefits We offer employees attractive benefits with extensive development opportunities around the globe. Staff discount card usable on all H&M Group brands in stores and online. Participation in the H&M Incentive Program (HIP). Medical, pharmacy, vision and dental coverage. Employee assistance program. Vacation, wellness, holiday and parental pay. 401(k) plan. Commuter benefits, health and dependent care FSA. Additional voluntary benefits. EEOC Statement EEOC Code: SLS Inclusion & Diversity H&M is committed to creating inclusive, diverse and equitable workplaces, encouraging all employees to be themselves and to contribute their unique perspectives at work. #J-18808-Ljbffr H&M