Reservationist

Reservationist – Schulson Collective Headquarters

Full‑Time | Philadelphia, PA

Summary / Objective

The Reservationist serves as the central point of contact for all Schulson Collective restaurant inquiries, delivering warm, polished, and highly organized guest service across multiple concepts. This role manages high‑volume reservation requests, special accommodations, and guest communication with precision, hospitality, and brand‑aligned professionalism. As part of the HQ Guest Services team, the Reservationist ensures every interaction reflects the standards of excellence that define the Collective.

Essential Functions

• Monitor reservation pacing and capacity across multiple venues to support operational flow and maximize revenue.
• Manage all incoming reservation requests across Schulson Collective restaurants, including phone calls, emails, and digital inquiries.
• Maintain expert‑level proficiency in Resy , including reservation creation, modifications, guest notes, and book management.
• Provide accurate information regarding restaurant concepts, menus, hours of operation, and availability.
• Coordinate special requests such as large parties, dietary accommodations, private dining inquiries, and VIP bookings.
• Communicate professionally and promptly with guests, restaurant leadership, and FOH teams to ensure seamless service execution.
• Uphold Schulson Collective hospitality standards in every interaction, ensuring guests feel welcomed, valued, and cared for.
• Support HQ Guest Services initiatives, including outbound guest communication, confirmations, and follow‑up outreach.
• Maintain confidentiality and discretion when handling VIP, media, and high‑profile guest information.
• Perform additional administrative or guest‑service duties as assigned by HQ leadership.

Required Education & Experience

• Minimum two (2) years of experience in a hospitality, customer service, or reservations‑focused role.
• Prior experience with Resy or similar reservation platforms required.
• Strong written and verbal communication skills with a polished, professional phone presence.
• Demonstrated ability to multitask, prioritize, and remain composed in a fast‑paced, high‑volume environment.
• Proven success in guest relations, conflict resolution, and delivering elevated hospitality.
• Familiarity with high‑volume, upscale dining environments strongly preferred.

Competencies & Strengths

• Exceptional hospitality and guest‑centric mindset
• High attention to detail and accuracy
• Strong organizational and administrative skills
• Ability to manage multiple restaurant books simultaneously
• Professionalism, discretion, and sound judgment
• Team‑oriented, collaborative work style
• Warm, polished communication aligned with Schulson Collective standards

Physical Demands

• Prolonged periods of sitting, phone use, and computer work.
• Ability to work flexible hours, including weekends or holidays as needed.

Work Environment

This role is based at Schulson Collective Headquarters and supports all restaurant locations. The environment is fast‑paced, collaborative, and rooted in hospitality excellence.

Other Duties

This job description is not exhaustive. Responsibilities may evolve at any time to meet the needs of the business.