Seasonal - Cashier II (Zilker Botanical Gardens/Austin Parks and Recreation)

Cashier II

Purpose:

Under general supervision, this position resolves conflicts with patrons, ensures that cashiers have sufficient change, resolves equipment failures, and oversees the collection of fees for events and non-events.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Opens and closes parking facilities.
• Verifies cash tills, operating banks, and change funds, and confirms collections are accurate and balanced.
• Unlocks door, elevator access, and entrance gates.
• Places appropriate signage.
• Prepares and posts deposits.
• Provides relief for cashiers for breaks and lunch.
• Provide transportation to cashiers and cash funds to main central garage.
• Oversees the daily events to ensure that coupons are being utilized where applicable and fees are being collected for events.
• Responds to customer questions and resolves issues.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Ability to give direction and lead subordinates.
• Ability to make change for cash accurately.
• Ability to handle a high-volume of customers.
• Skill in providing customer service.
• Skill in operating a cash register, calculator, and other basic office equipment.
• Ability to solve problems.
• Ability to establish and maintain effective working relationships with co-workers.
• Ability to accurately complete daily reports.
• Ability to verbally communicate effectively.

Minimum Qualifications:

• Graduation from an accredited high school or equivalent, plus two (2) years of cash handling experience.

Licenses and Certifications Required:

• Valid Texas Class C Driver's License.

Preferred Experience:

• Experience working in retail or other customer service related industries.
• Experience using Point-of-Sale (POS) systems or similar software.
• Experience using Microsoft Office Suite including Word, Excel, Outlook, and Teams.
• Experience communicating and interacting with diverse populations and communities, including individuals of diverse social, cultural, economic, and educational backgrounds.

Preferred Skills:

• Ability to fluently communicate (reading, writing, speaking) in English and Spanish.

Other:

• Ability to travel to more than one work location.

Notes to Candidate:

The City of Austin Parks and Recreation Department (APR) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

The purpose of the Seasonal Cashier II position is to provide customer service to our patrons, visitors, and stakeholders at the Zilker Botanical Gardens. This position will assist with admission and gift shop operations by:

• Collecting admissions fees in a timely and efficient manner.
• Answering customer phone calls and questions as needed.
• Providing information about the Garden and assisting with promoting programs and events to visitors.
• Opening and closing the building and garden gates.
• Maintaining and monitoring the security and compliance with policies of visitors and guests.
• Working with diverse populations and communities.
• Demonstrating professionalism, customer service, communication, organization, and on-the-spot problem solving skills.

Work Schedule:

• Sunday Saturday, rotating schedule between the hours of 8:00 a.m. 6:00 p.m.
• May be required to work during special events, evenings, weekends & holidays.
• Work schedule and location is subject to change based on department needs and programs.
• May be required to work during city emergencies such as extreme weather events.

Work Location:

• Zilker Botanical Gardens - 2220 Barton Springs Road, Austin, TX 78746

Salary:

• $22.37 per hour

Application Instructions/Job Requirements

• Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted and a resume alone will not be accepted in lieu of a complete online application.
• Skills Assessments: Skills assessment(s) may be required as part of the recruitment process.
• Virtual Interviews: APR may conduct virtual interviews.
• Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.
• Driving Requirements: This position requires a Texas Class C driver license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
• Physical Requirements: Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to twenty-five (25) pounds. Must be physically and mentally able to work with participants adapting to a variety of conditions such as daily walking, hiking, climbing, standing, balancing, kneeling, stooping, running, bending, crawling, swimming, stretching, and reaching in rugged terrain. Tolerate loud noise associated with enthusiasm and excitement. Ability to work outside in all types of weather and/or inclement conditions, and in confined spaces.

Other:

• Application Status Communication: Please note that you will be contacted if you are selected to move forward in the hiring process. Once the department is no longer hiring for this position, you may receive a notification informing you the position is closed and the hiring process is concluded.
• Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
• Tobacco and Vape-Free Workplace: PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site including construction sites, parking lots, garages or in any personal vehicles located on the premises.

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