Office Services Manager

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment

Office Services Manager
Miami, FL (onsite)
4+Month (Temp to Perm)
Mon-Fri, 8am - 5pm

• Manage the daily operations of a small to medium-sized office site while supervising a team of 3 employees.
• Oversee office services including print/copy/scan, mail, courier, managed print, hospitality, conference room support, imaging, and reception backup.
• Ensure service levels, operational efficiency, customer satisfaction, and compliance with established standards.
• Support a professional, customer-focused environment while meeting daily operational and reporting requirements.

Responsibilities

• Supervise, coach, train, cross-train, counsel, evaluate, and develop team members through performance management and individual development plans.
• Schedule staff and assign work based on production demands, employee skills, and business priorities.
• Operate and support Ricoh printers/copiers for printing, copying, scanning, and related office services.
• Coordinate incoming service requests, mail, overnight packages, courier services, and hospitality functions.
• Assist with conference room setups, including food and beverage arrangements, and provide reception backup as needed.
• Monitor production labor, quality standards, service level agreements (SLAs), deadlines, audits, and compliance requirements.
• Maintain daily customer contact, respond to service requests, resolve operational issues, and support business process improvements.
• Prepare site reports, customer presentations, and business reviews while maintaining required documentation.
• Coordinate with internal teams regarding orders, pricing, invoicing, and operational support.
• Promote a positive work environment focused on teamwork, customer service, employee recognition, and retention.
• Identify process gaps, update documentation, and support continuous operational improvements.
• Perform other assigned duties as required.

Requirements

• High school diploma or GED required.
• 3-5 years of related office services, B2B, technical support, or customer-facing experience required.
• Minimum 2 years of supervisory or management experience strongly preferred.
• Previous experience in a law firm or professional services environment preferred.
• Hands-on experience with Ricoh printers/copiers required (print, copy, scan); printing press experience is not required.
• Strong customer service, leadership, communication, organizational, and problem-solving skills.
• Proficient with Microsoft Office 360.
• Demonstrated technical aptitude and ability to manage multiple competing priorities.
• Ability to present information to medium-sized groups.
• Able to work in a professional office environment and perform occasional standing, walking, bending, reaching, and lifting up to 50 lbs.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.