Field Office Manager

As an affiliate of the Leavitt Group, FBMC is seeking to add new talent to its team at their client location in Miami FL.

For over 40 years, FBMC’s mission has been to provide all employees with affordable, high-quality protection. The company values strong client relationships, exceptional service, and giving back to the communities it serves. FBMC’s culture is founded on integrity, teamwork, and a collective dedication to ensuring a safe and prosperous future.

Position Summary

The Field Office Manager is a dynamic leader responsible for overseeing an on-site service team dedicated to delivering a best-in-industry experience to our client and their employees. This role blends client relationship management, operational oversight, and hands-on problem resolution.

As the primary leader of the on-site team, the Field Office Manager establishes performance metrics, ensures operational excellence, and collaborates closely with Account Management and client leadership to achieve service objectives. This position also independently resolves complex or escalated billing, coverage, claims, eligibility, and related issues that require advanced expertise and critical thinking.

This is an excellent opportunity for a service-driven leader who thrives in a fast-paced environment and enjoys balancing strategy, analytics, and people leadership.

What You’ll Do

Lead & Develop a High-Performing Team

• Recruit, train, coach, and develop an on-site team

• Set clear expectations and performance standards

• Establish measurable service metrics and monitor team performance

• Provide ongoing feedback, mentoring, and professional development

• Foster a culture aligned with company values, service excellence, and accountability

Strengthen Client Relationships

• Maintain proactive, ongoing communication with assigned client(s)

• Conduct regular check-ins to assess satisfaction and identify improvement opportunities

• Serve as the primary liaison between the client, on-site team, and Account Management

• Report on service performance, guarantees, and key metrics

Drive Operational Excellence

• Identify and track key performance indicators to ensure service objectives are met

• Develop corrective action plans when performance gaps arise

• Support annual enrollment planning and execution, including resource coordination

• Continuously improve processes to enhance the client and employee experience

Resolve Complex Escalations

• Analyze and resolve escalated billing, claims, eligibility, and coverage issues

• Apply critical thinking and sound judgment to determine appropriate solutions

• Communicate clearly and professionally with all stakeholders throughout the resolution process

What You Bring

We’re looking for a confident, strategic leader who combines strong analytical ability with outstanding interpersonal skills.

• Proven experience leading and developing teams

• Strong client relationship and communication skills (written and verbal)

• Ability to analyze complex issues and execute effective solutions

• Experience working in fast-paced, deadline-driven environments

• Strong organizational and time management skills

• Numerical aptitude and comfort working with data and performance metrics

• Ability to collaborate across internal teams, carriers, and client representatives

• Positive, service-driven leadership style with strong emotional intelligence

Minimum Qualifications

• High School Diploma or GED

• Associate degree or 3–5 years of experience in customer service, employee benefits, claims, medical office, or related operational environments

• Minimum of 2 years of staff management or team leadership experience

• Ability to obtain and maintain a State Life/Health license within 12 months of hire

• Proficiency in Microsoft Office Suite and CRM or web-based systems

• Ability to quickly learn new technology platforms

• Some client assignments may require bilingual communication skills

Benefits

FBMC provides a competitive compensation package that includes a health plan, a 401(k) with company matching, paid time off (including sick days and vacation), and a Wellness Program.

Why Join FBMC?

• Employee-owned organization with a mission-driven culture

• Opportunities for professional growth and development

• Collaborative, supportive work environment

• Commitment to innovation, quality, and community impact

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