Guest Service Agent - Steady Extra (Planet Hollywood LV)

Job Description As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Responsibilities Process check-in and check-out transactions for guests Assist guests with questions about the city and property Offer assistance with reservations for meals, shows, and other activities when appropriate Assist with guest service recovery when possible Maintain an upbeat and positive attitude Be appraised for current events in the hotel and assist guests accordingly Act as a liaison on behalf of the guest to expedite requests Maintain a professional and courteous attitude towards all guests (internal and external) Anticipate guests' needs and expectations Greeting guests with proper introduction, making them feel welcome, answer telephones promptly, maintain accuracy in cashiering, assist guests with problems, complaints or special needs; generate reports according to shift, provide rate information, process casino status changes on guest folios, attach needed paperwork to all checked out folios, keep stations neat and well stocked with supplies Qualifications Must be 18 years of age or older Strong interpersonal and communication skills Proficiency in a second language would be beneficial Self-starter with strong problem-solving ability One year experience in front desk or guest service field Six months experience in basic computer knowledge Team player Excellent oral and written communication in English Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement Must be able to complete several tasks at once with accuracy Must be able to stand for entire shift (average 8 hours) Ability to follow directions Additional Requirements Ability to perform reaching, stooping and/or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25 lbs #J-18808-Ljbffr