Clerical and Administrative Specialist

START YOUR APPLICATION NorthStar Memorial Group is seeking a Clerical and Administrative Specialist at Mililani Memorial Park and Mortuary in Waipahu, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we implement checks and balances to maintain consistency and uphold our commitment to care in every interaction. Responsibilities * Maintain Master files (e.g. creating/providing copies, merging/duplicating, keeping track, and scanning master files into HMIS.) * Operate a telephone system handling a large call volume * Process Pre-Need and At-Need Funeral and Cemetery Contracts * Ensure that all invoices are double-checked for accuracy and coded before being forwarded to the accounts payable department * Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc. * Provide problem resolution to client families with past-due accounts * Review and process orders for markers, including assisting with design, reviewing orders for compliance with cemetery rules and regulations, obtaining bids, coordinating with vendors, verifying invoices, and receiving deliveries Qualifications * 1+ years of administrative support experience * Computer knowledge (Windows, MS Word, MS Excel, HMIS, word processing, spreadsheets, database and presentation software) * Ability to work well in a team-based environment * Ability to learn new software and conduct new tasks * Professional communication and organizational skills * Valid driver's license * High School Diploma or equivalent Compensation * $21.00/hr. Benefits * Medical, Dental, and Vision Insurance * Health Savings Account (HSA) * Life Insurance * 401(k) with Employer Matching We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.