Office Manager

Job Description

Job Description

Benefits:

• 4 Day Work Week
• Company parties
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Job description:

Heartland Appliance & Repair Office Manager Heartland Appliance Sales/Office Staff is responsible for

Relationship Development You may be the first contact with a new customer and may be the determining factor whether or not this customer becomes a lifelong Heartland customer. You also are boots on the ground for creating and maintaining positive relationships with our current customers.

Customer experience Your helpfulness and calm, kind, respectful demeaner will help customers feel respected, cared for, and satisfied with Heartlands services.

Duties/Responsibilities:

Processing commercial invoices, managing accounts receivable, and ensuring timely client payments

o Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.

o Answer Phones and make outbound sales calls to customers.

o Greet and acknowledge each guest that enters the showroom.

o Process customer requests, research products, prepare price quotes, and follow up with customers.

o Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at point of sale registers.

o Ensure customer accounts are up to date and identify current & future customer service requirements.

o Maintaining solid product knowledge and all other components of guest service.

o Maintain an awareness of all product information, merchandise promotions, test merchandise, and current promotional advertisements.

o Assist in floor moves, merchandising, display maintenance, and store housekeeping.

o Assist in processing and replenishing merchandise; participate in receiving and monitoring showroom floor and warehouse stock. Helping maintain a clean and organized showroom and warehouse.

o Work with General Manager, Service Techs, & Install Techs to set up deliveries.

o Work cooperatively with the whole team and be a willing participant in company meetings and events.

o Interact and communicate with customers and fellow Heartland employees clearly and respectfully.

o Comply with all Heartland policies, procedures, and practices. \

o Performs tasks and assignments requested by the General Manager and ownership.

o Any additional duties, as assigned...

Skills Required:

o Ability to communicate clearly and effectively with staff and customers in any situation.

o Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.

o Attitude of positivity and ability to respond calmly under pressure.

o Excellent organizational skills, ability to multitask and manage multiple projects simultaneously, and strong attention to detail when performing tasks.

o Display commitment when performing tasks. o Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.

o Commitment to dependability and willingness to work to meet goals and deadlines.

o High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.

o Promote and display a consistent professional image of the company.

o Ability to learn and grow. The industry is constantly changing - monthly webinars and in-person training as needed. o Proficient with Microsoft Office and possess a strong interest and ability to learn new technologies.

Requirements: o High School Diploma or equivalent preferred.

o Sales aptitude and sales experience preferred.

o Ability to respond appropriately under pressure.

o Strong phone, computer, and keyboarding skills.

o Make a professional impression using effective verbal and written communication.

o Exude confidence and comfort in interactions with fellow staff and customers

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person