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Assistant Front Office Manager

$70k

DC Global Talent Inc.

Wisconsin

Job Description

Assistant Front Office Manager

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Luxury Resort | Montana, USA

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Compensation

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  • Base Salary: $70,000 / year
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  • Housing: Eligible for subsidized colleague housing (based on availability)
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  • Relocation: Not offered for this role
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Role Overview

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Manages daily Front Office operations and colleagues across the full guest stay — arrival through departure — supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed.

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Key Deliverables

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  • Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
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  • Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
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  • Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
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  • Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
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  • Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
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  • Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
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  • Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies
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Required Qualifications

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  • 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel
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  • Proficiency in hospitality revenue management, guest services, and team development
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  • Previous customer service and reservations experience preferred
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  • Strong leadership, interpersonal, and communication skills; fluent in written/verbal English
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  • Proficient in Microsoft Office and Opera PMS
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Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.

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Vacancy posted 6 days ago
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