Billing Customer Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Billing Customer Service Representative to manage patient inquiries, complaints, and issues related to billing. This role involves handling inbound calls, understanding Explanation of Benefits (EOBs), and updating patient accounts while maintaining quality standards.

Key Responsibilities

• Deal directly with patient inquiries, complaints, and billing issues via phone and correspondence.
• Oversee the collection of documentation from network providers and patients.
• Take inbound calls from patients about bill questions and update patient accounts.
• Receive 30-60 calls daily about payment issues, patient services, and insurance data updates.
• Conduct outbound calls as necessary to insurance companies and doctor's offices.
• Determine the nature of calls, document using the claim system XIFIN, and apply appropriate reason codes.
• Efficiently research, resolve, and respond to billing issues.
• Take payments over the phone or set up payment plans.
• Navigate through multiple windows/tabs/screens effectively.

Qualifications

• High school diploma, GED, or equivalent through transcripts.
• 2+ years of experience in a Call Center or Contact Center environment.
• Strong phone presence and customer service skills.
• Bilingual in English and Spanish.

Experience

• 2+ years in a Call Center or Contact Center environment.

Skills

• Technical skills: Claim system documentation (XIFIN), billing issue resolution.
• Soft skills: Communication, customer service, flexibility in handling shifts.

Additional Requirements

• Flexible to work any 8-hour shift between 7am-5:30pm, Monday to Friday.
• Occasional mandatory overtime based on call volume, never on weekends.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.