Customer Service Representative

Job Description

Job Description

Work Environment What We're Looking For

• 1-3+ years of recent customer service, order management, order processing, sales support, account support, inside sales support, or related experience.
• Experience within industrial supply, electrical supply, utility, manufacturing, distribution, construction materials, MRO, or another product-based B2B environment is highly preferred.
• Previous experience entering, processing, and tracking customer orders from initial request through delivery.
• Experience working with SKUs, part numbers, inventory, product availability, customer pricing, quotes, purchase orders, or backorders is strongly preferred.

HS Diploma or GED minimum required.

This is a fully on-site position in Chicago, IL 60623 . Hours are 7:30 a.m.-4:00 p.m., Monday through Friday , with occasional additional hours during higher-volume periods.

Candidates should have reliable transportation , as the location may be more difficult to access using public transportation.

Customer Service Representative

Location: Chicago, IL 60623 | On-Site

Schedule: Monday-Friday, 7:30 a.m.-4:00 p.m.

This position is ideal for someone who has experience supporting customers in a product-driven, distribution, manufacturing, industrial supply, electrical supply, utility, or similar environment . The Customer Service Representative will serve as a key point of contact for customers while managing orders, preparing quotes, coordinating with vendors, and ensuring customers receive accurate and timely updates.

This is more than a traditional call center customer service position. You'll take ownership of customer orders from initial request through delivery, troubleshoot issues, and collaborate with multiple departments to keep everything moving.

What You'll Be Doing

• Serve as a primary point of contact for customers regarding orders, product availability, pricing, and delivery updates.
• Enter, process, track, and update customer orders accurately and efficiently.
• Prepare customer quotes based on product availability and specific customer requirements.
• Monitor open orders and proactively follow up on backorders, delays, and upcoming delivery dates.
• Communicate with customers by phone and email to provide timely order updates and address questions.
• Work directly with vendors to confirm product availability and coordinate special or time-sensitive orders.
• Identify alternative product solutions when requested items are unavailable or discontinued.
• Research and resolve order discrepancies involving shortages, damaged products, incorrect shipments, pricing, or invoicing.
• Partner with sales, operations, finance, vendors, and other internal teams to resolve customer needs.
• Maintain accurate customer and order documentation within internal systems.
• Take ownership of customer requests and follow issues through resolution.
• Assist with supporting and training team members on order processing procedures and systems as needed.

Job Type & Location

This is a Permanent position based out of Chicago, IL 60623.

Pay and Benefits

The pay range for this position is $24.00 - $26.44/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL 60623.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.