Billing Support Specialist I

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world's largest rare disease data sets. For more information, please visit


Summary

This is an on-site position in Gaithersburg, MD, and the available shift is 11:30 am-8 pm ET

The Billing Support Specialist I is an entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client and patient questions, resolving payment issues, and ensuring accurate data entry. The ideal candidate is detail-oriented, eager to learn, and passionate about helping others in a healthcare setting.


Job Responsibilities

• Respond to patient and provider billing inquiries via phone and email, ensuring prompt and professional service.
• Participate in a rotational schedule, alternating between managing inbound calls and handling emails, tickets, outbound calls, and problem resolution.
• Enter and maintain accurate patient information in billing systems.
• Review and process forms, including medical hold forms and faxes, and manage inbound/outbound queues.
• Investigate and resolve basic billing discrepancies, process payments, refunds, and adjustments.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with finance and customer service teams to support seamless billing operations.
• Educate clients on general billing-related issues as needed.
• Contact clients and insurance companies to obtain information for prior authorization and claim submission.
• Navigate various payor types, including commercial/private payors, Medicare, and Medicaid.
• Identify opportunities for process improvements and contribute ideas to enhance billing procedures.

People Manager

• No

Education, Experience, and Skills

• High school diploma or equivalent required; associate degree in a related field preferred.
• Basic knowledge of medical terminology (training provided).
• Strong data entry skills with attention to detail and accuracy.
• Excellent phone etiquette and interpersonal skills.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Passion for providing excellent customer service in the healthcare industry.
• Ability to multitask in a fast-paced environment.
• Calm and professional approach to stressful or difficult situations.
• Proficiency in Microsoft Office; experience with billing software (Xifin, Careviso) and Salesforce is a plus.
• Ability to work independently and as part of a team.
• High level of empathy and customer service orientation.

Preferred:

• 1 year of experience in a billing, customer support, or healthcare setting is a plus.
• Bilingual skills are a plus.

Certificates, Licenses, Registrations

• None

Work Environment


This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD, five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment, including a computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.


Physical Demands


This is a sedentary role with physical demands, including:

• Sitting for extended periods (up to 8 hours per day)
• Repetitive use of hands and fingers for typing and mouse operation
• Visual acuity for reading computer screens and documents
• Ability to communicate effectively in person, by phone, and via video
• Occasional standing, walking, and reaching for files or supplies
• Occasional lifting of up to 15 pounds (files, office supplies, equipment)
• Ability to commute to the office location as required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


Pay Transparency, Budgeted Range

$23.50-$25.50 USD

Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry's genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

A culture that plays to win, because patients are counting on us

At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day - and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.

Here's what you can expect day to day:

1. Play like a champion (step up, redefine what's possible, own it)

We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments - with quality, speed, and care.

2. Think bigger (stretch beyond, courage not consensus)

We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls - choosing progress over perfection.

3. Grow fast (be curious, speak up, be agile)

We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.

If you're motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you'll thrive at GeneDx.

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Stock Purchase Plan
• Employee Discounts
• Voluntary benefits
• Programs for parents and parents-to-be
  • We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.

GeneDx is an Equal Opportunity Employer. All privacy policy information can be found here.