CRM & Customer Service Manager - Contract Oversight
State of Ohio
The Ohio Lottery Commission is hiring a Customer Service Manager/CRM Contract Manager in Cleveland, OH. You will oversee the Customer Service Center, manage CRM contract activities, and coordinate with the CRM vendor and internal stakeholders to ensure optimal service delivery. The role emphasizes contract enforcement, vendor performance monitoring, process improvements, and cross-functional collaboration across sales, IT, and operations. Immediate start preferred. #J-18808-Ljbffr State of Ohio
Vacancy posted 3 days ago
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