Patient Payment Collector

About us

Clear Behavioral Health ( dedicated to supporting individuals facing mental health and substance use challenges through compassionate, holistic, and evidence-based care. We provide a full continuum of services, including detox, dual diagnosis treatment, residential and outpatient programs, and specialized mental health services, all delivered by a multidisciplinary team of experienced clinicians and support professionals. Our person-centered approach focuses on treating the whole individual, while empowering clients with the tools, structure, and support needed to achieve long-term recovery and lasting stability

Summary of Position

The Patient Payment Coordinator is responsible for identifying, tracking, and coordinating the collection of patient financial responsibilities within the Revenue Cycle Management (RCM) department. This position reviews Explanation of Benefits (EOBs), payer information, and patient accounts to accurately identify amounts owed by patients or their responsible parties, including deductibles, copayments, coinsurance, and other patient-responsibility balances. The Patient Payment Coordinator works closely with the Lead Patient Collector, other members of the RCM team, patients and responsible parties, and front desk/administrative staff at our behavioral health clinics to ensure patient balances are communicated, tracked, and collected in a timely and professional manner.

Essential Responsibilities:

Patient Responsibility & EOB Review

• Review EOBs and account information to identify and verify patient financial responsibility.
• Track patient balances resulting from deductibles, copayments, coinsurance, non-covered services, and other applicable patient-responsibility amounts.
•  Ensure patient responsibility is accurately reflected within the appropriate billing and patient account systems.
• Identify discrepancies or unusual balances and escalate them to the appropriate billing team member for review.
• Maintain accurate documentation of collection activity, patient communications, and account status.

Patient & Responsible-Party Collections

• Contact patients and/or financially responsible parties regarding outstanding balances.
• Clearly and professionally explain balances and patient financial responsibility based on available EOB and account information.
• Collect payments directly from patients or responsible parties in accordance with company policies and approved payment processes.
• Coordinate payment arrangements or escalate accounts requiring additional assistance according to established department procedures.
• Conduct appropriate follow-up on outstanding balances and document collection efforts.

Clinic & Front Desk Coordination

• Work closely with front desk and administrative staff at behavioral health clinic locations to facilitate collection of patient balances.
• Communicate balances that should be addressed during upcoming patient visits when appropriate.
• Provide clinic staff with accurate information regarding outstanding patient responsibility and collection needs.
• Follow up with clinic teams regarding payments that were expected to be collected onsite.
• Help create a consistent process between the RCM department and clinic operations for managing patient financial responsibility.

Account Management & Reporting

• Maintain assigned patient account worklists and ensure accounts receive timely follow-up.
• Track collection activity and account outcomes.
• Assist the Lead Patient Collector with identifying accounts requiring additional attention or escalation.
• Monitor outstanding patient-responsibility balances and support departmental collection goals.
•  Provide updates on assigned accounts and collection activity as requested.
• Follow established workflows for unresolved or aging patient balances.
• Other Duties as Assigned

Education & Experience

• High school diploma or equivalent
• Minimum of 2 years of experience in healthcare billing, patient collections, revenue cycle management, medical office administration, or a related healthcare financial role preferred.
• Familiarity with EOBs, insurance benefits, deductibles, copayments, coinsurance, and patient financial responsibility.
• Microsoft Excel: 2 years (Required)
• Microsoft Outlook: 2 years (Required)

Required Skills/Abilities:

• Strong communication and customer service skills, particularly when discussing sensitive financial matters.
• Strong organizational skills and ability to manage a high volume of patient accounts and follow-up activities.
• High level of accuracy and attention to detail.
• Ability to communicate professionally with patients, responsible parties, clinic staff, and RCM team members.
• Ability to appropriately handle confidential patient and financial information and follow applicable privacy and company policies.
  
• Comfortable working with practice management, EHR, billing, payment-processing, and related healthcare systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks

Benefits:

• Medical, dental, and vision insurance
• Life and disability coverage
• Retirement plan
• Paid sick, time off, and holidays
• Employee Assistance Program
• Professional development opportunities
• Other company - sponsored wellness or support programs

Pay:  

• $27-$29 per hour. 

Schedule: 

• The schedule is Monday through Friday fully on-site in Torrance.