Services Portfolio Strategy & Design Lead

Services Portfolio Strategy & Design Lead Job ID: 2026-14506 # of Openings: 1 Job Locations: Remote - U.S. Category: Customer Success & Operations Hiring Range: USD $170,000.00/Yr. To USD $200,000.00/Yr. Overview Location: Remote - US Work Arrangement: Remote About the Role This role defines and drives the vision, methodologies, standards, and governance for service offering design across Hyland's services portfolio. As the enterprise subject matter expert for service design, you will influence strategy, commercial models, and portfolio architecture. Operating with broad autonomy, you'll independently establish objectives, develop frameworks, and drive cross-functional adoption to improve customer outcomes, portfolio scalability, growth, and operational efficiency. Your Role Responsibilities? Here's What You'll Do. Define and own the enterprise service offering design framework, taxonomy, and schema - including categories, scope, deliverables, pricing constructs, customer outcomes, value definitions, delivery models, and operational considerations. Lead the design of highly strategic, complex, and transformational service offerings, ensuring services are differentiated, scalable, repeatable, operationally viable, and aligned to portfolio strategy. Drive innovation in service design, including AI-enabled services, autonomous service experiences, outcome-based models, consumption and subscription offerings, modular architectures, and integrated product-and-services solutions. Partner with Finance and business leaders to define pricing design standards, value frameworks, monetization approaches, governance guardrails, and profitability objectives. Collaborate with Service Portfolio Management, Product Management, Product Marketing, Finance, Sales, Marketing, Delivery, and Customer Success to align service designs with market demand and business strategy. Mentor, coach, and develop Service Portfolio Managers and cross-functional stakeholders; provide leadership with informed perspectives on organizational service design capabilities and readiness. Role Essentials Extensive experience in service portfolio management, service design, product management, or a related strategic discipline. Demonstrated success defining enterprise-level strategies, frameworks, and standards that drive broad organizational adoption and measurable business outcomes. Deep expertise in service design methodologies, outcome-based offerings, portfolio strategy, and commercialization approaches. Advanced knowledge of pricing, packaging, monetization, profitability analysis, and customer value frameworks. Exceptional communication, facilitation, stakeholder management, and executive influence skills, with a proven ability to lead through influence across cross-functional teams. What We'd Like to See Experience designing AI-enabled services or autonomous service experiences within an enterprise environment. Familiarity with consumption-based, subscription-based, or modular service architectures and go-to-market commercialization strategies. Strong analytical, systems thinking, and strategic problem-solving capabilities applied to complex portfolio challenges. Track record of thought leadership - including knowledge sharing, industry best practice promotion, and contributions that elevate team and organizational capability. Experience mentoring or developing portfolio or product management professionals in a fast-paced, matrixed organization. About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com. © Hyland. All rights reserved. Hyland Life Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them. Equal Opportunity Statement Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. 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