Executive Director, Offboarding & Alumni — Strategy, Design, Governance & Delivery

Job Description

Join JPMorganChase as an Executive Director on the Offboarding and Alumni team. This role offers the opportunity to shape and continuously improve the firm’s offboarding and alumni experience—blending enterprise strategy and human-centered design with disciplined governance and delivery in a highly cross-functional environment.

As an Executive Director on the Offboarding and Alumni team, you will drive strategy/design and governance/delivery execution across the team’s priorities, partnering with business stakeholders, cross-functional HR teams, and product/technology counterparts to deliver scalable, consistent, and user-centered experiences. You will also lead key workstreams and strengthen the operating model (standards, routines, decision support, and simplification) that enables the team to deliver at scale.

Job Responsibilities

• Lead design sprints and strategy workstreams across multiple offboarding/alumni processes, adapting to evolving priorities
• Define and maintain enterprise standards, frameworks, and “decision hygiene” to drive consistency and reduce friction
• Translate insights (analytics, feedback, operational learnings) into practical recommendations and roadmap inputs
• Embed inclusion and fairness principles into design choices and recommended solutions
• Help build/run the operating cadence (workstream routines, stakeholder forums, decision points, escalation paths)
• Support capacity planning, dependency management, and prioritization across multiple concurrent initiatives
• Partner with stakeholders to clarify roles and responsibilities and improve cross-functional execution
• Establish and track success measures to support continuous improvement and accountable delivery
• Shape requirements and adoption considerations for digital-first experiences and process improvements; Produce clear decision materials (frameworks, narratives, “insight packs”) for senior stakeholders to enable consistent decision-making
• Build alignment across HR partners and adjacent teams through strong orchestration and structured communication
• Coach and develop junior team members; role-model high standards for structure, synthesis, and delivery; Strengthen team knowledge and repeatable assets (templates, playbooks, toolkits) to improve consistency and speed

 

Required Qualifications, Capabilities, and Skills

• Significant experience in talent strategy, HR transformation, operating model design, or people process/experience design in a large, complex organization
• Proven ability to lead work through influence in a matrix, including senior stakeholder management and executive-level communication 
• Strong partnership experience with product/technology/data teams to deliver scalable, digital-first solutions and measurable improvements 
• Demonstrated ability to simplify complex processes while maintaining appropriate governance and controls
• Strong program/workstream leadership skills (structuring ambiguous problems, managing multiple threads, driving outcomes)

 

Preferred Qualifications, Capabilities, and Skills

• Human-centered/service design expertise applied to employee and manager journeys
• Digital and data fluency (comfort shaping experiences and interpreting performance/feedback signals)
• Experience flexing across domains and pivoting between initiatives based on enterprise priorities

 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.