Case Management Coordinator

Case Management Coordinator

This position is in the Medical / Healthcare category and is a Long-Term Contract. The pay rate is up to $30.00/hour (MAX). The schedule is Monday–Friday, 8:30 AM–5:00 PM EST, with required two late shifts per month: 11:30 AM–8:00 PM EST. No late shifts are scheduled on Fridays. This position begins with onsite training during the first week at the Percival Road office in Columbia, South Carolina. After successful completion of training, employees will transition to a remote work environment and will be provided with company equipment. Candidates must reside within 2 hours of the Percival Road office location. Employees must have reliable high-speed internet service with capability for direct wired connection to company equipment. A dedicated workspace including a personal desk and chair, a private room with a door that closes, and no interruptions or other individuals present in the workspace during working hours is required.

Position Summary

The Case Management Coordinator supports members through telephonic case management services, coordinating care and improving health outcomes. This position serves as a key liaison among members, healthcare providers, patient representatives, and internal care teams to ensure effective care planning and case progression. The ideal candidate will bring strong clinical experience, excellent communication skills, adaptability, and a collaborative mindset while delivering high-quality member support in a remote environment.

Key Responsibilities

• Provide telephonic case management services to members.
• Assess member needs and coordinate appropriate care plans.
• Communicate effectively with patients, providers, caregivers, and internal teams.
• Support continuity of care and assist with navigating healthcare services.
• Document case activities accurately and maintain quality standards.
• Collaborate with multidisciplinary teams to support member outcomes.
• Adapt to evolving case management workflows, policies, and operational changes.
• Maintain productivity, compliance, and confidentiality standards in a remote setting.

Required Qualifications

• Active Registered Nurse (RN) license (if applicable to candidate background).
• Minimum 4+ years of recent clinical experience required for Registered Nurse candidates.
• Experience in adult patient care is strongly preferred and should be recent.
• Experience in healthcare operations, case management, care coordination, utilization management, or related clinical functions.
• Ability to work independently in a remote environment while maintaining performance expectations.

Preferred / Nice-to-Have Qualifications

• Recent adult care clinical experience.
• Previous telephonic case management experience.
• Experience coordinating care across providers and patient support networks.
• Strong documentation and clinical assessment capabilities.

Soft Skills / Success Factors

• Strong communication skills – essential for telephonic interaction with patients and cross-functional coordination.
• Adaptability – ability to adjust to changes in case management processes and workflows.
• Collaboration and teamwork – contributes positively to a supportive care-focused environment.
• Professionalism and accountability – demonstrates ownership and reliability.

Typical Day in the Role

A typical day consists of managing member caseloads through phone-based interactions, assessing care needs, coordinating with healthcare providers and patient representatives, documenting case activity, and supporting members throughout their care journey while collaborating with internal teams.