Patient Care Representative

Temporary Patient Care Representative El Camino Health Medical Network is currently seeking a talented Temporary Patient Care Representative to join our growing healthcare team! Pay $28.68 per hour Location Los Gatos, CA Schedule Monday–Friday 8:00am–5:00pm (Temporary) El Camino Health Medical Network is recruiting full‑time Patient Care Representatives for our El Camino Health Primary Care and Multi‑Specialty Care outpatient practices located in Santa Clara County. Responsibilities The Patient Care Representative (PCR) is the primary point of contact for the practice’s patients and contributes to the overall patient experience and satisfaction. Patient Registration Registers patients and updates existing patient accounts in a courteous and professional manner. Determines if patient has a co‑payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver. Handles any system red flags as encountered. Assists patients with registering for MyCare health record system. Call Management Handles incoming calls, makes appointments, sends task to providers and support staff as needed. Assures all urgent calls are handled in a timely manner. Communication and Front‑Office Procedures Greet patients and others entering the department. Schedules new or follow‑up appointments. Responds to requests from patients, family members, physicians and staff. Electronic Medical Record (EMR) Documentation Manages EMR in‑baskets, work queues and schedule templates as assigned. Cashiering Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries. All other duties as assigned Contributes to the overall patient experience and satisfaction. Participates in performance improvement activities. Performs other duties as assigned. Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements. Performs work in accordance with established schedules, policies and procedures. Requirements High School Diploma or GED. Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred. Experience working with an EMR. Ability to accurately type a minimum of 40 WPM. Strong verbal and written communications, and active listening skills. Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner. Excellent interpersonal and telephone communications skills. Legible handwriting. Basic math skills necessary to collect payments and balance cash drawer. Excellent attention to detail. Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR. Ability to maintain composure during challenging interpersonal interactions. Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow. Ability to work effectively as a team member who is flexible, cooperative and willing to assist others. Associates degree preferred. EPIC EMR experience preferred. Bilingual skills preferred. #J-18808-Ljbffr