Business Operations Analyst

Summary: Reporting to the Commercial & Business Operations Manager, the Business Operations Analyst is responsible for supporting the Customer Support organization, providing critical support across commercial, operational, and financial activities to drive business growth, and operational efficiency. Acting as a central liaison between Customer Support Managers, Finance, Production, and Corporate teams, this role ensures alignment of business objectives, contractual compliance, operational priorities, and financial performance. Job Duties: Commercial: Support business cases in collaboration with Customer Support Managers and Corporate teams to support contract negotiations, strategic initiatives, and business growth opportunities. Ensure compliance with commercial and corporate policies through proper completion of Offer Review Forms, Contract Review Forms, and risk mitigation documentation. Support proposal development, commercial evaluations, and business opportunity assessments. Supports the contract review processes and ensure risks and opportunities are appropriately identified, documented, and managed. Support key account growth strategies by providing commercial analysis and decision support data. Operations: Serve as the CRM FLY Key User, providing training, system guidance, offer management support, troubleshooting for the North American team and collaborate with the Corporate Support Team to drive system improvements. Assist the Customer Support Managers with Offer and Contract management and new account creations in CRM FLY. Coordinate commercial aspects of the MRO operations in terms of priorities and deliveries. Collaborate with the Information Systems Analyst to review and enhance monthly reporting and dashboards, supporting continuous improvement initiatives. Finance: Coordinate the financial planning schedule and supporting activities for Annual Contract Performance Reviews, ensuring timely preparation of financial analyses and customer performance metrics. Conduct revenue, profitability, and trend analyses to support strategic decision-making, business growth initiatives, forecasting activities, and customer account management. Ensure compliance with commercial policies and business processes through effective system administration, data integrity management, and process governance. Manage the Astro credit request system, ensuring timely reviews, approvals, and tracking of customer credit activities. Monitor pending invoicing activity to ensure timely and accurate completion throughout the end-to-end invoicing process. Requirements: BS Degree in Business Management or Finance +3 years' experience in the Aerospace or other high-tech Industry – vertical lift Desirable Ability to communicate effectively and efficiently using both verbal and written techniques Excellent analytical skills Advanced Excel skills and PBI preferred Highly detailed focus Independent Training in Six Sigma or Process Excellence preferred Physical Requirements: Office: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually quiet. Travel: Approximately 10% Domestic and International. Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned. Other: This position description is not considered all-inclusive and SafranHE USA has the authority to add or delete responsibilities and obligations as necessary to ensure customer satisfaction The Commercial & Business Operations Representative will have a fiduciary responsibility to manage company funds appropriately while traveling on company business. #J-18808-Ljbffr