Strategic Account Director

Job Description

Strategic Account Director – Procurement Technology

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Enterprise SaaS | Existing Customer Growth | Individual Contributor

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We’re partnering with a fast-growing global B2B technology business that is looking to appoint a Strategic Account Director to manage and grow a portfolio of major enterprise customers.

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This is a senior individual contributor role focused on existing customers rather than new-logo acquisition. The successful candidate will own strategic relationships across a portfolio of large, complex organisations and will be responsible for increasing adoption, expanding use cases and driving commercial growth.

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The role sits at the intersection of strategic account management, customer growth and procurement technology, so we’re particularly interested in speaking with candidates who have worked for procurement, P2P, spend management, payments or adjacent enterprise SaaS vendors.

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You’ll act as the strategic relationship owner for a portfolio of large enterprise customers, building relationships across Procurement, Finance, AP and executive stakeholders.

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Your focus will be on understanding each customer’s priorities, identifying where the platform can create additional value, and turning that into deeper adoption, broader usage and revenue growth.

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Key responsibilities will include:

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• Owning and developing relationships with major enterprise customers
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• Building senior stakeholder networks across Procurement, Finance and related functions
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• Leading executive meetings and strategic business reviews
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• Driving customer adoption and increasing usage across the organisation
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• Identifying new use cases and expansion opportunities within existing accounts
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• Using customer and product data to identify growth opportunities and track performance
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• Working closely with Sales on commercial expansion opportunities
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• Acting as a trusted adviser on procurement, P2P and spend-management priorities
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• Coordinating internally across Product, Support, Sales and other teams to deliver against customer objectives
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• Feeding customer insight back into the business to support product and commercial strategy
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The underlying brief is very much about owning a book of strategic customers, driving adoption and revenue growth, and supporting expansion within those accounts.

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We’re looking for someone with a strong track record in strategic account management within procurement technology or a closely related enterprise SaaS environment .

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You may currently be working as a:

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• Strategic Account Manager
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• Account Director
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• Enterprise Account Manager
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• Global Account Manager
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• Senior Customer Growth / Expansion professional
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You’ll ideally bring:

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• Experience managing and growing complex enterprise accounts
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• A strong track record of increasing adoption and identifying upsell and cross-sell opportunities
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• Experience working with senior Procurement, Finance and executive stakeholders
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• Strong commercial instincts combined with a consultative approach
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• Knowledge of procurement, P2P, Accounts Payable or enterprise buying processes
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• Familiarity with platforms such as Ariba, Coupa, SAP, Oracle, Taulia or similar
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• Confidence navigating complex stakeholder environments
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• Strong influencing, negotiation and relationship-management skills
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• The ability to work autonomously and take full ownership of a strategic customer portfolio
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The role specifically calls for procurement-domain expertise and familiarity with major procurement and ERP platforms, alongside experience working with large enterprise customers and senior stakeholders.

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This is a strong opportunity for someone who enjoys the commercial side of account management but wants to remain close to customers and their strategic priorities.

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You’ll have the opportunity to work with some of the world’s largest organisations, take real ownership of your customer portfolio and play a key role in driving growth across existing accounts.

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The business itself is international, high-growth and well-backed, with a strong footprint across enterprise procurement and payments.

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If you’ve built your career in procurement technology, spend management, P2P or adjacent enterprise SaaS and are looking for a senior strategic account role with genuine ownership and growth responsibility, we’d be keen to speak with you.