Collections Specialist

Description

Collections Specialist

Own Your Impact. At Propio, we don't believe careers happen to people. We believe people create them.

Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact. If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk.

Why Propio?

Every day, communication changes lives. A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer. A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future. This isn't just work. This is world impact.

As a Collections Specialist, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.

You'll be empowered to:

• Take ownership of important initiatives and outcomes.
• Drive meaningful business results.
• Influence decisions and contribute new ideas.
• Partner with talented, high-performing team members.
• Challenge yourself through continuous learning and growth.
• Help shape the future of a rapidly growing organization.

What You'll Own

This role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiency, and collaborating across departments to achieve collections goals.

• Own collections outreach (via email and phone) for a portfolio of customers in accordance with the established process
• Work in tandem with the Collections Manager to suggest and implement process improvements
• Monitor A/R Aging report and follow up on past due invoices as needed
• Ensure payments are received in a timely manner
• Maintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systems
• Leverage customer portals to track status of payments
• Maintain a proactive approach to reduce outstanding receivables by anticipating and addressing potential payment delays before they become past due
• Prepare and send account reconciliation statements to customers and work with them to resolve any discrepancies or issues
• Perform research and answer customer inquiries to resolve invoice discrepancies in a timely manner
• Escalate collection accounts internally and externally per the established guidelines
• Collaborate with Client Services on customer accounts, including escalations and other issues as they arise
• Pull invoice copies and collections activity logs to submit to third party collections agency for delinquent accounts
• Manage/Monitor effective suspension and reactivation of services for customer accounts
• Work with internal teams to resolve invoicing issues to drive cash flow
• Assist in identifying accounts that may need to be written off or escalated to legal action
• Work on special projects as assigned by the Collections Manager
• Other duties as assigned by management

What Makes Someone Successful Here

The most successful people at Propio aren't necessarily the ones with the longest resumes. They're the people who:

• Take ownership instead of waiting for direction.
• Embrace challenges as opportunities to grow.
• Continuously seek better ways of working.
• Turn ideas into action.
• Hold themselves and others accountable to high standards.
• Are driven by making a measurable impact.

Requirements

What You'll Bring

Required Qualifications

• Working knowledge of AR processes
• Ability to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve success
• Ability to identify and flag when an account may need to be escalated outside of normal processes
• Comfort handling changing priorities and unexpected circumstances
• Excellent time management skills with a proven ability to meet collections targets
• Must be comfortable using technology

Preferred Qualifications

• Bachelor’s Degree in Accounting or Finance preferred, but not required
• 2+ years of experience with B2B collections (end to end process) preferred

Even if your experience doesn't perfectly match every qualification, we encourage you to apply. We're looking for potential, drive, and a commitment to growth as much as experience.

What You'll Gain

Own Your Growth: We invest in people who invest in themselves. You'll have opportunities to learn, develop, and expand your capabilities while building a meaningful career.

Own Your Impact: You'll see the connection between your work and our success. We believe great people deserve the opportunity to make a real difference.

Own Your Innovation: The best ideas can come from anywhere. We encourage curiosity, creativity, and challenging the way things have always been done.

Own Your Success: Whether you're building expertise, pursuing leadership opportunities, or expanding your career path, we'll give you room to grow and the support to get there.

At Propio, your work doesn't just move a company forward. It helps connect people, communities, and opportunities across the world. Ready to Build Something Bigger? Apply today and discover what happens when you own your success.