Senior Credit & Collections Specialist

Senior Credit & Collections Specialist

We are seeking an experienced Credit & Collections Specialist to manage the full Accounts Receivable, Credit, Collections, Deductions, and Customer Rebate processes. This position will play an important role in driving timely cash collection, maintaining accurate customer balances, managing credit exposure, and resolving customer account discrepancies.

The role works closely with Sales, Customer Service, Operations, and Accounting and is ideal for someone who enjoys both the analytical and customer-facing sides of credit and collections.

Key Responsibilities

Accounts Receivable & Cash Application

• Apply customer payments, including ACH, wire, lockbox, and check receipts.
• Research and resolve unapplied cash, short payments, overpayments, and account discrepancies.
• Reconcile cash receipts and AR activity to the general ledger.
• Support month-end close and maintain accurate aging and customer account records.

Collections & Credit Management

• Contact customers regarding past-due balances and document payment commitments and follow-up.
• Prioritize high-risk accounts and escalate significant delinquency or credit exposure.
• Partner with Sales and Customer Service to resolve billing, delivery, pricing, and other disputes.
• Review customer creditworthiness and recommend appropriate credit limits and terms.
• Monitor customer orders against approved credit limits and past-due balances.
• Manage credit holds in accordance with established policies.

Deductions, Credits & Customer Programs

• Review and process approved customer credit memos.
• Investigate customer deductions and chargebacks and pursue resolution of invalid claims.
• Maintain tracking of open deductions, disputed items, credits, and recoveries.
• Track customer rebate and commercial programs and calculate amounts due under approved agreements.
• Identify recurring pricing, invoicing, freight, or service issues contributing to deductions.

Reporting, Controls & Process Improvement

• Prepare reporting related to collections, aging, credit exposure, deductions, credits, and customer programs.
• Maintain documentation supporting approvals, reconciliations, and customer account decisions.
• Assist with allowance for doubtful accounts analysis and documentation of write-offs.
• Identify opportunities to improve AR, collections, credit, and deduction processes through better workflows, data, and automation.

Qualifications

Required

• Bachelor's degree in Accounting, Finance, Business, or equivalent relevant experience.
• 5+ years of experience in Accounts Receivable, Credit & Collections, or a related finance role.
• Experience managing customer deductions, credit memos, and complex account reconciliations.
• Strong Microsoft Excel skills.
• Experience working within an ERP system.
• Strong written and verbal communication skills with the ability to work directly with customers and internal stakeholders.

Preferred

• Experience within manufacturing, distribution, or B2B customer environments.
• Experience with customer rebates, pricing programs, or trade deductions.
• Experience independently managing a high-volume Accounts Receivable portfolio.
• SYSPRO experience is a plus.

Key Strengths for Success

• Strong judgment when balancing customer relationships, credit risk, and cash collection.
• Excellent analytical and reconciliation skills.
• Detail-oriented and organized with persistent follow-through.
• Comfortable communicating directly with customers regarding outstanding balances and disputes.
• Effective at partnering across Sales, Customer Service, Operations, and Accounting.
• Process-improvement mindset with a strong focus on controls and documentation.

Does this sound like a good fit for you? If so, apply today or email View email address on click.appcast.io.