Automotive Service Advisor

Job Description

Job Description

An established professional shop is seeking to add a full-time Automotive Service Advisor to our team! If you are goal-oriented, able to work in a fast-paced environment, have good communication & computer skills, and enjoy working with people, we would like to talk to you.

Your primary goal in this position is to build loyalty and trust with our customers and ensure they have a positive experience while assisting them with all their service needs. This includes, but is not limited to:

• Greeting customers in a timely, respectful, and friendly manner.
• Scheduling service appointments, obtaining vehicle information, and writing up customer’s vehicle concerns accurately and clearly on repair order.
• Referring to vehicle service history and inspections to recommend additional needed service.
• Providing a complete and accurate written cost estimate for labor and parts, explaining cost and time requirements in detail.
• Checking on progress of vehicle repairs throughout the day, maintaining contact with customers regarding any changes in the cost estimate or promised time, and obtaining proper authorization before any additional repairs are performed.
• Looking up and sourcing needed parts.

We offer:

* 5-day workweek (NO weekends)

* Access to OEM & aftermarket service information

* Clean, modern facility

* Ongoing training

* Uniforms

* Health Insurance

* Dental Insurance

* Paid Time off

* Retirement Plan

* Honest, fast-paced environment

Job Requirements:

• High School Diploma or Equivalent
• Valid Driver’s License
• Exceptional verbal and written communication skills, able to communicate complex topics in simple, easy to understand terms
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills with willingness to go the extra mile
• Prior experience in automotive aftermarket or vehicle service management a definite plus.

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