Administrative Assistant & Insurance Coordinator

Job Description

Job Description

Premier Car Rental

Great with people? Organized, persuasive, and confident on the phone? We’d love to meet you.

Premier Car Rental is looking for a friendly, dependable professional to support our front office, assist customers, and handle communication with insurance companies.

This position combines customer service and administrative work with insurance follow-up and negotiation. We need someone who can make customers feel welcome, keep office tasks organized, and confidently follow through on billing and payment issues.

What You’ll Do

• Welcome customers and provide helpful, professional service by phone and in person.
• Answer incoming calls, manage messages, and assist with rental questions and reservations.
• Handle calls with insurance representatives regarding rental coverage, billing, claim status, and payments.
• Negotiate rental rates, billing issues, and payment resolutions professionally.
• Follow up consistently on unpaid invoices, missing documents, and unresolved requests.
• Keep clear, accurate notes and update customer and insurance records.
• Support daily administrative tasks and coordinate with the team to keep operations running smoothly.

Who We’re Looking For

• Excellent people skills: Warm, patient, and comfortable working with different personalities.
• Confident communication: Clear and professional on the phone, with the ability to ask questions and handle difficult conversations.
• Negotiation skills: Comfortable discussing rates and payments, addressing objections, and working toward a resolution.
• Strong organization: Able to manage calls, paperwork, and follow-ups without letting details slip.
• Initiative and reliability: Takes ownership of tasks and follows them through to completion.
• Computer skills: Comfortable learning new systems and working with email, Google Workspace, and office software.

Experience in customer service, reception, administration, insurance, billing, or collections is preferred. We also welcome candidates with strong transferable skills and a willingness to learn.

What We Offer

• Competitive compensation based on experience.
• A supportive team and direct collaboration with company leadership.
• Practical experience in insurance coordination, negotiations, and rental operations.
• Opportunities for growth and increased responsibility.

Schedule

• Monday–Thursday: 9:00 AM–5:00 PM
• Friday: 9:00 AM–3:00 PM

To apply, send your résumé and a brief introduction highlighting your customer service, administrative, or negotiation experience.