Director of Refrigeration Service | $160K-$180K | Hybrid

Job Description

Job Description

Description:

Director of Refrigeration Service | $160K–$180K | Hybrid
East Weymouth, MA | Full-Time | Hybrid Leadership Role

Yanny Almanzar
Senior Recruiter | Heartline Staffing
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Heartline Staffing is recruiting a Director of Refrigeration Service for a full-time hybrid leadership opportunity in East Weymouth, Massachusetts. This position leads the entire commercial refrigeration service department, including technician leadership, service delivery, dispatch priorities, client relationships, and departmental financial performance.

IMPORTANT: This is a leadership position, not a field-service technician role. The Director does not carry a service assignment or receive routine service-call dispatches.

WORK ARRANGEMENT
• Three days in the office
• One day in the field for ride-alongs, site walks, customer visits, and quality audits
• One day working from home
• Leadership on-call rotation approximately one week in five
• This is a hybrid position and is not fully remote

COMPENSATION
• $160,000–$180,000 annual base salary range
• Quarterly performance bonus tied to service department results
• Annual bonus tied to company profitability
• Growth bonus tied to service department expansion

POSITION OVERVIEW
• Lead the commercial refrigeration service department and technician organization.
• Oversee service delivery, dispatch priorities, field operations, client support, and departmental performance.
• Manage department financial results, including budget, labor utilization, gross margin, job costing, pricing, and service KPIs.
• Serve as the senior technical escalation resource for complex commercial refrigeration systems.
• Lead hiring, coaching, performance management, training, certification progression, and apprentice development.
• Build and maintain relationships with commercial customers and resolve escalated service concerns.
• Drive department growth, profitability, quality, safety, and customer retention.

KEY RESPONSIBILITIES
• Supervise, train, mentor, and develop commercial refrigeration technicians and apprentices.
• Direct technician assignments, scheduling, service priorities, and emergency repair response.
• Lead technician and apprentice hiring, including screening, interviewing, and final selection.
• Conduct performance evaluations and support employee training and career development.
• Build and maintain the apprentice development track, including license and certification progression.
• Oversee equipment readiness, inventory needs, vendor coordination, truck stock, and fleet condition.
• Review and approve estimates, proposals, and service agreements above established thresholds.
• Participate in customer meetings, walkthroughs, and contract discussions.
• Manage department budget, labor utilization, gross-margin goals, job costing, pricing, invoicing, and billing workflows.
• Monitor parts spend, overtime, subcontractor usage, and operational KPIs.
• Ensure compliance with OSHA, EPA, Massachusetts regulatory requirements, and company safety practices.
• Maintain refrigerant recovery, usage, reclamation, and regulatory recordkeeping standards.
• Provide advanced troubleshooting direction and lead root-cause analysis for repeat failures.
• Oversee callback resolution, major system startups, and commissioning quality.

TECHNICAL SCOPE
The department supports commercial refrigeration systems including:
• Parallel and distributed rack systems
• Walk-in coolers and freezers
• Blast chillers
• Reach-in and self-contained equipment
• Commercial ice machines
• Remote and open display cases
• CO2 transcritical and secondary-loop systems
• EPR, EEPR, and valve-control systems
• Case controllers and rack controllers
• Refrigeration monitoring and alarm platforms
• Compressor rebuild, replacement, and failure analysis
• Electrical troubleshooting, control circuits, and VFD applications Requirements:

Requirements
• High school diploma or GED REQUIRED
• EPA Section 608 Universal certification REQUIRED
• Massachusetts Refrigeration Technician license REQUIRED
• 10 or more years of commercial refrigeration service experience REQUIRED
• Minimum 5 years in a management role directly responsible for a technician group REQUIRED
• Demonstrated ownership of a department or branch P&L REQUIRED
• Deep knowledge of commercial refrigeration systems and controls REQUIRED
• Valid driver's license with a clean driving record REQUIRED
• Experience with dispatching, CRM, and field-service platforms REQUIRED

Preferred
• Associate degree, HVACR trade-school completion, or business coursework
• OSHA 30 certification
• NATE certification
• Manufacturer-specific training
• BuildOps experience
• Jonas experience
• Industrial ammonia exposure
• Experience integrating technicians following an acquisition or merger

Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first.
Call or text Yanny directly at View phone number on us.fitly.work .