Service Delivery Manager

For Over 100 Years, Maguire Has Been An Industry Leader In The Fabrication, Construction, And Maintenance Of Water Storage Tanks And Elevated Water Towers. The Service Delivery Manager In Maguire’s Tank Maintenance Division Will Oversee Entire Water Tower Inspection, Cleanings And Miscellaneous Services, From Scheduling, To Service Performance To Final Inspection. Essential Functions

• Leads an interdepartmental team to complete an assigned service on time, to specifications, and with accuracy and efficiency.
• Outlines the tasks involved in the service and performs accordingly.
• Conducts cost analysis, estimating expected costs for the service.
• Prepares and implements a budget based on estimates.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
• Addresses questions, concerns, and/or complaints throughout the service life cycle.
• Acts as a liaison between company, customers, and vendors.
• Communicates and collaborates with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Build relationships with potential customers and subcontractors.

The above statements are intended to describe the general nature and level of work being performed and not an exhaustive list of all responsibilities, duties, and skills required of team members. May perform other duties as assigned.

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor’s Degree (BA or BS) from an accredited four-year college or university preferred.
• Minimum of five years of experience; or equivalent combination of education and experience.
• Ability to read and interpret documents such as construction bid specifications, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instruction furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

The ideal candidate must have working knowledge of all job specific operating procedures, be extremely quality conscious and detail oriented, accept responsibility and account for own actions, have the ability to work independently with minimal supervision, be able to build solid relationships with internal and external customers, be dependable and trustworthy, and have basic computer skills.

Work Environment

• Majority of the time is spent in an office environment.
• Frequently required to sit, squat, talk and hear.
• Constantly required to use hands and fingers to feel, handle or operate objects, tools or controls; and reach with hands and arms.
• Adhere to Maguire’s PPE Policy and Safety Programs.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities. Requires close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Able to work at a sustained pace and produce quality work.
• Ability to travel up to 30% of the time.

At Maguire, we believe in protecting and storing quality water. We do this by being the best water tank company for our customers and employees.

Maguire is an Equal Opportunity Employer (EOE). Maguire complies with all applicable federal, state and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.