Application Support Engineer

We are seeking a Application Support Engineer to provide front‑line and advanced application support for our proprietary loan management platform. This role is internal customer‑focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high‑quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud‑based environment. **This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.** Key Responsibilities Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. Triage incoming support cases, determine severity and impact, and manage issues through resolution. Investigate and resolve data issues using SQL Server , including writing SQL queries to analyze and correct data discrepancies. Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development. Monitor, investigate, and document application issues within Azure cloud environments . Use Azure DevOps to log, track, and update incidents, defects, and support‑related work items. Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings. Validate fixes and communicate resolution updates clearly to users. Support application releases by assisting with smoke testing, post‑deployment validation, and user communications. Create and maintain support documentation, runbooks, and knowledge base articles. Manage multiple active support cases while meeting response and resolution expectations. Required Technical Knowledge Strong experience supporting applications built with .NET / C# . Working knowledge of Microsoft Azure cloud platforms , with experience supporting cloud‑hosted applications. Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams. Proficiency with SQL Server , including writing and executing SQL queries for troubleshooting and data correction. Familiarity with application logging, monitoring, and basic performance troubleshooting. Qualifications & Skills 3+ years of experience in technical support, application support, or production support roles. Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. Excellent customer service and communication skills, with the ability to explain technical issues in clear, user‑friendly language. Strong problem‑solving skills and attention to detail. Ability to remain calm, organized, and effective while handling multiple issues and priorities. Collaborative mindset and comfort working closely with engineering and product teams. Experience working in an Agile or fast‑paced support environment is a plus. Competitive Base Salary- $70,000 - $85,000 based on experience Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan. Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner‑centric organization, offering a customized funding approach, collaborating with our small‑business customers to understand their needs in a dynamic and ever‑changing economic environment. While we work very hard, we do not take ourselves too seriously. We enjoy a family‑like camaraderie that fosters a passion for success in each Fora Financial Team member. Equal Opportunity Statement Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact View email address on click.appcast.io. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Fora Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr