Client Success Manager for a U.S. Lead Generation Agency

About the Client Our client is a specialized, done-for-you lead generation agency that works exclusively with automotive detailing businesses across the United States. Through high-performing Meta advertising campaigns, the company helps ceramic coating, paint protection film (PPF), and window tint shops generate qualified leads and grow their businesses. Having served more than 100 clients and generated over $3.2 million in tracked booking revenue, our client has built a reputation as a performance-driven agency with deep expertise in the automotive detailing industry—not a generic marketing agency. About the Role We're seeking a Client Success Manager to serve as the operational backbone of the client experience. This role is responsible for ensuring every client feels supported, informed, and guided throughout their journey with the company. The Client Success Manager is not responsible for media buying or campaign strategy. Instead, this person owns the communication, coordination, onboarding, and follow-up processes that keep clients engaged and satisfied. Success in this role requires exceptional organization, proactive communication, and consistent follow-through. This position is ideal for someone who enjoys building client relationships, managing multiple moving pieces, and ensuring nothing falls through the cracks. Schedule coverage need: Mon‑Friday with half day on Saturdays Compensation Base Salary: $1,500–$2,500 per month Performance-Based Bonuses: Onboarding completion bonuses Client response and communication cadence bonuses Client retention bonuses Ideal Candidate The ideal candidate is a proactive, detail-oriented Customer Success or Account Management professional who enjoys building strong client relationships and keeping projects moving. You're the kind of person who naturally follows up, stays organized, and ensures every client feels informed, supported, and valued. You thrive in a fast-paced agency environment where no two days are the same, and you're comfortable juggling multiple client accounts without letting details slip through the cracks. While you don't need to be an expert in paid advertising, you're confident learning digital marketing concepts well enough to communicate updates clearly and coordinate effectively with internal specialists. You communicate professionally, respond quickly, and know how to balance empathy with accountability. Whether you're onboarding a new client, leading a weekly check‑in, or coordinating a request across multiple departments, you take ownership from start to finish and make sure nothing is overlooked. Key Responsibilities Client Communication & Support Serve as the first point of contact in all client Slack channels. Acknowledge client requests promptly and ensure clients feel heard and supported. Route questions and requests to the appropriate internal team members (media buyers, editors, automations specialists, etc.). Relay accurate information back to clients and ensure all requests are fully resolved. Handle common client inquiries using the LEADFUSE FAQ library and internal resources. Client Onboarding Own the onboarding process from the moment a new client is added. Guide clients through the Client Launch Hub and ensure all onboarding requirements are completed. Follow up proactively with clients who stall during onboarding. Host onboarding calls and walk clients through required technical setup, including app access, phone numbers, and platform configuration. Account Management Maintain a daily presence across client communication channels. Deliver weekly performance updates using reporting provided by internal teams. Host weekly client check‑in calls. Monitor client satisfaction and identify potential issues before they become problems. Ensure clients consistently receive the services they are paying for. Project Coordination Manage the project management system for all client‑related requests. Log, assign, track, and follow up on tasks requiring support from internal teams. Keep clients informed on progress and completion timelines. Ensure no request remains unresolved or overlooked. Excellent written and verbal English communication skills. Professional, friendly, and client‑focused communication style. Strong organizational skills with exceptional attention to detail. Proven ability to manage multiple priorities and follow through consistently. Ability to follow established processes, systems, and checklists. Comfortable using: Slack CRM platforms Project management tools Internal knowledge bases and documentation Ability to host client‑facing onboarding and check‑in calls via video. Reliable high‑speed internet connection. Availability to work U.S. business hours with at least 4–6 hours overlap with Pacific Time (PST). Available Monday through Friday. Preferred Qualifications Experience in Customer Success, Account Management, Client Onboarding, or Client Support. Experience working in an agency environment or service‑based business. Familiarity with project management platforms such as: ClickUp Asana Trello Monday.com Basic understanding of CRMs and digital marketing concepts. Demonstrated success in client retention, customer satisfaction, or account growth. Performance Expectations Respond to or acknowledge all client messages within 15 minutes during working hours. Maintain consistent communication across all assigned accounts. Deliver weekly updates and client calls on schedule. Ensure onboarding milestones are completed efficiently and without delays. #J-18808-Ljbffr Paired