Revenue Manager - Crayola Experience Orlando

Revenue Manager, Crayola Experience Orlando, FL The Crayola Experience Revenue Manager is responsible for managing all aspects of retail store management, admissions, and guest services across the Crayola Experience. The role involves creating an engaging environment for shoppers and guests, leading a high‑performing team, and using analytical skills to drive results. The position requires working weekends and holidays. PRINCIPAL DUTIES & RESPONSIBILITIES Key member of the CE management team to deliver on established performance and experience standards for the overall facility. Responsible for operational excellence across admissions, retail, warehouse, and all upsell locations. Achieve revenue, profitability, and guest attendance objectives for the Experience and the Store. Create new and innovative revenue opportunities throughout Crayola Experience. Manage all aspects of guest relations, providing exceptional experiences. Implement, collect, and monitor customer satisfaction and guest feedback and take corrective action as required. Conduct ongoing research to provide guest feedback to management. Participate in the Manager on Duty rotation and assume overall management responsibility across all departments as Manager on Duty. Oversee admissions and store personnel with responsibility for recruiting/hiring, onboarding, time & attendance management. Oversee scheduling of all personnel in admissions, retail, and all upsell locations; manage assignment and rotations. Enforce all cash control and cash management procedures as outlined in the cash handling SOP. Coordinate cash out procedures with the Cash Office to minimize processing time and ensure accurate handling. Establish and oversee operational quality standards—cleanliness, product availability, merchandising quality. Work with IT and accounting to manage all systems, including POS, report development, timely documentation, and transaction processing. Conduct in‑depth analytics around admissions, revenue, and profitability to understand performance versus goals and identify issues and opportunities. Develop and implement internal merchandising and promotional plans in the store. May be responsible for managing and achieving objectives for Crayola Experience Food Services. JOB SPECIFICATIONS Two‑ or four‑year business degree preferred. Minimum seven years of high‑volume store management experience. Hospitality management experience that promotes and develops standards of guest care. Strong financial and analytical skills. Strong people‑management skills, including recruitment, hiring, training, coaching, and staff development. Motivational and energetic. PHYSICAL CONDITIONS The physical demands of this role include frequent sitting, talking, hearing, walking, use of hands and fingers to operate or feel objects, reaching with hands and arms, and regularly lifting or moving objects up to 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus. COMPENSATION AND BENEFITS Competitive market compensation with an annual incentive plan. Pay ranges are determined by skills, experience, and qualifications. For a full list of benefits, visit the company website. Free admission to Crayola Experience for employees. Annual bonus potential for all full‑time employees. Company‑matched 401(k) and employee value sharing plan. Comprehensive healthcare benefits for eligible employees. Education assistance program. Wellness programs. Employee resource groups. Generous product discounts onsite and online. Equal Opportunity Employer. Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr