Rental Assistance Administrative Assistant

Job Description

Job Description

Position Open: August 3, 2026

Position Closing Date: August 18, 2026

On-Site Work

Metropolitan Development and Housing Agency (MDHA)

Nashville, TN

MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville. MDHA offers the opportunity to contribute to impactful development and housing initiatives that serve the Nashville community.

MDHA employs over 300 staff members, has a budget of $215 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

Under the supervision of the Administrative Assistant, to perform varied administrative support functions and to do related work as required. The Administrative Staff Assistant is responsible for the highest level of customer service for clients and staff providing a point of contact for walk-in traffic, incoming telephone calls, and providing office support to the Housing Choice Voucher program.

Duties and Responsibilities

Customer Service

• Answer a large volume of incoming telephone calls, assist callers, provide information, community referrals, and direct calls to appropriate staff members.
• Provide accurate information regarding application procedures, waiting lists, and qualifications to callers and walk-in clients.
• Provide and maintain appropriate forms, as needed.
• Refer clients to staff for assistance.
• Maintain professional and personable customer service.
• Advise supervisors if client wait time exceeds 15 minutes.
• Refers the more difficult and complex problems and questions to a higher authority or other appropriate staff.

Office Responsibilities

• Accurately perform varied duties in entering and maintaining electronic information;
• Operates a variety of office equipment.
• Date stamp, scan, and distribute incoming paperwork by attaching to the electronic file
• Make sure all applicant and client calls are noted in the memos.
• Receives, sorts, copies and distribute incoming mail and paperwork to appropriate staff members.
• Performs duties accurately and with confidentiality
• Sending out mailings and letters.
• Special projects and other assigned duties as needed

REQUIRED EDUCATION, EXPERIENCE AND LICENSES:

High School diploma and at least one (1) year of additional training in administrative support or a related field, plus three (3) years of experience in administrative support.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Behavioral Skills:

Ability to deal courteously with the public; ability to establish and maintain effective working relationships

Technical Skills :

Experience using Microsoft Office or equivalent word processing and spreadsheet programs; ability to perform administrative support work with speed and accuracy; knowledge of office procedures including the ability to spell, punctuate and use grammar correctly; knowledge of clerical methods and practices; knowledge of departmental procedures.

Physical Skills:

Willingness and physical and mental ability to perform the duties; Ability to perform work with or without an accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.