Medical Support Assistant (Advanced)

Job Title

Major duties include, but are not limited to:

1. Recommends changes to existing clinic procedures based on current administrative guidelines.
2. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
3. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
4. Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities).
5. Prepares correspondence to notify patients of normal lab results.
6. Manages a system for follow-up care such as consults, tests, etc.
7. Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate.
8. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
9. Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
10. Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions.
11. Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements.

Performs other related duties as assigned.

Work Schedule: Monday-Friday 7:30am-4:00pm

Compressed/Flexible: Not available.

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized.